Summary
Overview
Work History
Education
Skills
References
Timeline
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AZARIA MILLER

Hutto,TX

Summary

Customer-focused professional with extensive experience in customer service and dispute resolution, recognized for driving business success through effective client support. Proven ability to resolve complex issues efficiently while optimizing workflows, resulting in enhanced customer satisfaction and retention. Strong problem-solving and communication skills contribute to a track record of continuous improvement in service delivery.

Overview

6
6
years of professional experience

Work History

Customer Service Representative - REMOTE

Legal Zoom Inc
Austin , TX
12.2023 - 03.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Organized customer data in a CRM system to track sales progress.
  • Maintained accurate records of customer interactions using a CRM system.
  • Provided training on the use of the CRM system for colleagues.

Disputes Specialist

Visa
Austin, TX
03.2021 - 11.2023
  • Managed and resolved complex disputes, reducing resolution time by 25%.
  • Provided mentorship to new agents, increasing team efficiency by 18%.
  • Developed training scripts, improving first-call resolution rates by 12%.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Monitored customer accounts for signs of suspicious activity.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Representative

Amazon
Washington, DC
03.2019 - 07.2020
  • Resolved 150 to 200 customer inquiries weekly, ensuring a 98% efficiency rate.
  • Investigated account histories, improving customer retention by 12%.
  • Optimized customer service processes, reducing workflow downtime by 30%.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Associate of Science - General Health Sciences

Otero Junior College
La Junta, CO
04.2016

Skills

  • Customer service
  • Trained in Salesforce
  • CRM management
  • Fraud investigation
  • Customer engagement
  • De-escalation techniques
  • Critical thinking

References

References available upon request.

Timeline

Customer Service Representative - REMOTE

Legal Zoom Inc
12.2023 - 03.2025

Disputes Specialist

Visa
03.2021 - 11.2023

Customer Service Representative

Amazon
03.2019 - 07.2020

Associate of Science - General Health Sciences

Otero Junior College

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