Summary
Overview
Work History
Education
Skills
Timeline
Generic

AZARIA MILLER

Hutto

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative - REMOTE

Legal Zoom Inc
12.2023 - 03.2025
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Utilized Salesforce and other CRM platforms to track customer interactions, manage pipelines, to ensure cases where closed and orders were processed timely.
  • Learned and adapted quickly to new technology and software applications.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
  • Educated customers about billing, payment processing and support policies and procedures.

Disputes Specialist

Visa
03.2021 - 11.2023
  • Managed and resolved complex disputes, reducing resolution time by 25%.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Built highly-efficient customer service team through ongoing coaching and professional development opportunities.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.

Customer Service Representative

Amazon
03.2019 - 01.2021
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.

Education

Associate of Science - General Health Sciences

Otero Junior College
La Junta, CO
04.2016

Skills

  • Customer service
  • Dispute resolution
  • Product and service solutions
  • Computer proficiency
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative - REMOTE

Legal Zoom Inc
12.2023 - 03.2025

Disputes Specialist

Visa
03.2021 - 11.2023

Customer Service Representative

Amazon
03.2019 - 01.2021

Associate of Science - General Health Sciences

Otero Junior College

Similar Profiles

CREATE PROFILE
AZARIA MILLER