Azaria Roberson
Beaumont,Texas
Summary
Customer Service Support Specialist with 7 years career experience in fast-paced help desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Core Qualifications Customer service-oriented Product and service expertise Systems Analysis Excellent communicator PC & MS Office proficient Software testing and training Help Desk Quality assurance Conflict resolution Analytical and diagnostic skills
Overview
7
7
years of professional experience
Work History
Collections Specialist
Harley Davidson Financial Services
12.2022 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Video Repair Specialist
Spectrum
01.2017 - 09.2022
- Provided on-site support for tv/internet services
- Implemented preventive maintenance measures to decrease emergent issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered prompt service to prioritize customer needs.
Administrative Assistant
Deck-aire Inc
06.2015 - 01.2017
- Communicated with new referrals of prospective clients/families
- Contacted referrals of new applicants and assist in new hire documents and emails
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Type proposals for new clients
- Schedule installs
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Education
Heritage High School
2015
Skills
- Billing Practices
- Intuit QuickBooks
- Short Sales
- Records Management
- New Hire Training
- Microsoft Office
- Microsoft Outlook
- Employee Training
Timeline
Collections Specialist
Harley Davidson Financial Services
12.2022 - Current
Video Repair Specialist
Spectrum
01.2017 - 09.2022
Administrative Assistant
Deck-aire Inc
06.2015 - 01.2017
Heritage High School
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