Summary
Overview
Work History
Education
Skills
Timeline
Generic

Azaria Roberson

Beaumont

Summary

Dedicated and personable Customer Service Representative with over 9 years of experience delivering exceptional support in fast-paced environments. Skilled in handling high call volumes, resolving complex issues, and maintaining high customer satisfaction scores. Adept at using CRM systems, managing inquiries across multiple channels, and fostering positive customer relationships. Committed to providing empathetic, efficient service that drives customer loyalty and business success.

Overview

10
10
years of professional experience

Work History

Virtual Contact Representative

Rave Financial
08.2024 - Current
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Collaborated closely with other departments to ensure seamless support for customers throughout their journey with the company.
  • Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.

Collections Specialist

Empereon Constar
12.2023 - 08.2024
  • Negotiated to collect balance in full.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Administrative Assistant

DeckAire
05.2015 - 12.2023
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Collaborated closely with other departments to ensure seamless support for customers throughout their journey with the company.
  • Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.

Education

Heritage High School
Palm Bay, FL
05.2015

Skills

  • Goal oriented
  • Customer service
  • Verbal and written communication
  • Cash handling
  • Data entry proficiency

Timeline

Virtual Contact Representative

Rave Financial
08.2024 - Current

Collections Specialist

Empereon Constar
12.2023 - 08.2024

Administrative Assistant

DeckAire
05.2015 - 12.2023

Heritage High School

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