Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager

Azariah Roque

Lewiston,ID

Summary

Helpful Hostess/Server processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Approachable worker with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Hostess with 3 years of experience , able to learn each position of the restaurant. Expert in busy restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at learning fast with training in technology. Customer-focused & eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. High energy worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Host

Zany Graze
09.2020 - 03.2023
  • Backed up servers by checking on tables and retrieving items for guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated patrons based on guest preferences and seating availability.
  • Running food for servers and customers when nothing else around to do.
  • Always on time and ready for my shift to begin.
  • Excellent at staying fast pace when busy.
  • Delivered pick-up and curbside orders to guests.
  • Answered customer questions about hours, seating, and menu information.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Answered phone calls to take orders, give information and document reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Used cash registers and credit card machines to cash out customers.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Completed daily side work and opening and closing duties without fail.

Education

GED -

EOC
Clarkston

Skills

  • Customer Service
  • Table Bussing
  • Guest Interaction
  • Active Listening
  • Takeout Management
  • Reservation Documentation
  • Waiting Tables
  • Seating Arrangements
  • Greeting and Escorting Guests
  • Dining Reservations
  • Billing and Payment Processing
  • Learning Strategies
  • Bussing Experience
  • Critical Thinking
  • Serve Food
  • Workflow Coordination
  • Beverage Products
  • Time Management
  • Enter Orders
  • Train Staff
  • Cash and Transaction Handling
  • Complex Problem-Solving
  • Speaking
  • OpenTable
  • Service-Orientation
  • Warm and Friendly
  • Customer Loyalty
  • Food and Beverage Service
  • Health and Safety Standards
  • Hospitality and Accommodation
  • Reliable Team Worker
  • Food Running
  • Server Support
  • Fast and Efficient Service Worker
  • Clean Countertops
  • Alcohol Service
  • Kitchen Safety Standards
  • Serving and Bussing
  • Drive-Thru Operation
  • Stocking and Replenishing
  • Food Arrangement

Accomplishments

  • Able to learn everything I needed to know working in a fast, busy pace restaurant.
  • Achieved new learning skills through effectively helping with the customers and restaurant.

Timeline

Host

Zany Graze
09.2020 - 03.2023

GED -

EOC
Azariah Roque