Azarria Daniels
Wesley Chapel,FL
Summary
Healthcare Quality Analyst with a background in claims auditing, CMS compliance, and customer relations across healthcare operations. Supports accurate audits, data validation, and reporting while developing QA procedures, checklists, and job aids to improve consistency and team performance.
Overview
11
11
years of professional experience
Work History
Senior Quality Analyst
CVS Health Corporation
Tampa, FL
06.2021 - Current
- Conduct quality audits to ensure compliance with CMS and internal company standards.
- Analyze audit findings and recommend process improvements to increase efficiency.
- Develop QA procedures, checklists, and job aids for operational consistency.
- Provide training support and quality guidance across departments.
Electronic Eligibility Consultant
Aetna
Tampa, FL
05.2017 - 06.2021
- Confirmed insurance eligibility and patient benefit information.
- Reviewed enrollment and eligibility files to ensure compliance and data accuracy.
- Identified discrepancies through thorough report reviews and data checks.
- Entered patient and insurance details with strong accuracy.
- Supported audit preparation and quality improvement work.
Customer Service Representative
Convergys
Tampa, FL
04.2016 - 02.2017
- Addressed customer inquiries professionally and accurately, enhancing customer satisfaction.
- Guided customers through account updates and order changes.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Clarified billing questions using Convergys procedures, improving customer understanding.
- Maintained compliance standards while resolving account-related issues.
- Processed customer deposits and payments efficiently and arranged billing.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL01-2015
Skills
- Quality Assurance
- Claims Auditing
- CMS Compliance
- Audit Reporting
- Data Validation
- Process Improvement
- Documentation Review
- Microsoft Excel & Outlook
- Healthcare Operations
- Training Support
- Cross-Functional Communication
- Appointment scheduling
- Schedule management
- Patient registration
- Retail support
- Customer assistance
Timeline
Senior Quality Analyst
CVS Health Corporation
06.2021 - Current
Electronic Eligibility Consultant
Aetna
05.2017 - 06.2021
Customer Service Representative
Convergys
04.2016 - 02.2017
High School Diploma -
Tampa Bay Technical High School