Azaryia Howard
Syracuse
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Proven ability to enhance service efficiency through effective communication. Recognized for delivering exceptional support, consistently resolving inquiries while maintaining high customer satisfaction and accuracy in CRM documentation.
Hardworking individual focused on delivering exceptional customer service through strong communication and problem-solving skills. Adept at managing customer inquiries, resolving issues, and ensuring satisfaction with methodical approach. Demonstrates solid work ethic by consistently achieving results with minimal errors. Brings relevant experience and skills to succeed as a Customer Service Representative.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Startek
03.2023 - 04.2025
- Delivered high-quality customer support by effectively resolving inquiries and complaints through multiple communication channels.
- Utilized CRM software to track customer interactions, ensuring accurate documentation and follow-up on service requests.
- Collaborated with cross-functional teams to streamline processes, enhancing response times and overall service efficiency.
- Strived to keep all customers happy by getting their requests done quickly and efficiently.
Warehouse Associate
Dashmart
02.2022 - 10.2022
- Receiving large shipments and putting all of the product away.
- Picking and packing orders consistently.
- Checking Flowers to make sure they are in the best condition.
- Organizing and counting products in the aisles.
- Addressed customer questions and concerns regarding the products and services.
- Unloaded shipments from delivery trucks.
Cashier
Wegmans
06.2019 - 03.2021
- Cashing customers out, assisting them with their groceries, and bagging their groceries properly to their liking.
- Greeted and informed customers about products, fostering positive store experiences.
- Maintaining cash accuracy by working with a supervisor to correct deficiencies.
- Resolved and de-escalated issues to address customers concerns.
- Provided efficient and courteous service to customers.
- Delivered service excellence through all points of contact.
- Processed cash, check, and credit cards for customer purchases.
Education
High School Diploma -
Syracuse Academy of Science
Syracuse06.2021
Skills
- Customer service
- Active listening
- Time management
- Problem-solving
- Call center experience
- Problem resolution
- Critical thinking
- Data entry
Awards & Honors
High Honor Roll
Timeline
Customer Service Representative
Startek
03.2023 - 04.2025
Warehouse Associate
Dashmart
02.2022 - 10.2022
Cashier
Wegmans
06.2019 - 03.2021
High School Diploma -
Syracuse Academy of Science