A'Zasheonna Mitchell
Brandon,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
Work History
Customer Service Support Specialist
Kenific Cco Call Center/Maximus
10.2023 - Current
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future Healthcare Insurance Questions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Maintained up-to-date knowledge of company policies, procedures, to provide accurate information to customers.
- Reduced call wait times by implementing effective time management strategies during high-volume periods.
- Signing consumers up with healthcare insurance for the year.
- Created user accounts and assigned permissions.
- Help Consumers log into their account by resetting passwords or security codes.
- Help and answer questions or concern they have with there Healthcare.gov account, agent or broker, or insurance company
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Education
High School Diploma -
Hillsborough High School
Tampa, FL05-2023
Skills
- Complaint handling
- CRM software
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Problem resolution
- HIPAA compliance
- Patient confidentiality
- Data entry
- Call center experience
- Customer service
- Critical thinking
- Conflict resolution
- Call center operations
- Computer proficiency
- Microsoft outlook
- Call management
Timeline
Customer Service Support Specialist
Kenific Cco Call Center/Maximus
10.2023 - Current
High School Diploma -
Hillsborough High School
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