Azeb asayehegn
Silver Spring,MD
Summary
Dynamic professional with a proven track record in the hospitality and retail sectors, notably at Cheesecake Factory Inc. Excelled in creating personalized customer experiences and training teams, enhancing sales through expert beverage preparation and exceptional hospitality service. Skilled in espresso machine operation and known for being an active listener and collaborative team player. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
Work History
Barista
Cheesecake Factory Inc
03.2006 - 02.2012
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Nordstrom Stores
10.2007 - 01.2010
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Shift Manager
Viede France
01.2001 - 03.2006
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Desk Clerk
Blair House
11.1993 - 05.1999
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enforced building rules with staff, guests, and outside professionals.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Collected room deposits, fees, and payments.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
Education
Bachelor of Science - Information Systems/Business Management
University of Maryland Global Campus
Adelphi, Md05-2003
Associate of Arts - Accounting
Montgomery College
Rockville, MD05-1998
Skills
- Menu Memorization
- Opening and closing duties
- Coffee expertise
- Food Running
- Espresso machine operation
- Beverage Preparation
- Food Preparation
- Hospitality service expertise
- Active listener
- Team Player
- Retail Management
Timeline
Sales Associate
Nordstrom Stores
10.2007 - 01.2010
Barista
Cheesecake Factory Inc
03.2006 - 02.2012
Shift Manager
Viede France
01.2001 - 03.2006
Desk Clerk
Blair House
11.1993 - 05.1999
Bachelor of Science - Information Systems/Business Management
University of Maryland Global Campus
Associate of Arts - Accounting
Montgomery College