Azeb Markos Gebrekidan
Enfield,CT
Summary
With over ten years of highly productive experience in a fast-paced work environment, I have excelled as a Senior Banker, Customer Service Manager, and Accountant. Expertise lies in guiding representatives to successfully execute assigned tasks, ensuring maximum customer satisfaction. Solid team player with an upbeat positive attitude, consistently establishing strong rapport with clients. Motivated by maintaining customer satisfaction and making valuable contributions to the company's success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Manager II (Assistant Manager)
Dashen Bank S.co
03.2019 - 02.2022
- Responsible for the whole branch daily banking operation
- Dual keyholder of cash custodian(vault)
- Monitoring service level of the branch against customer expectation
- Closely follow up the internal & external environment to ensure the bank's brand is kept intact
- Followed operational standards, promoting security risk management and compliance
- Discharging the duties and responsibilities
Senior Customer Service Officer II (accountant)
Dashen Bank S.co
10.2017 - 02.2019
- Approving and ensuring all transactions are processed accurately in accordance with governing rules
- Reconciliation of accounts in the GL
- Preparing financial reports
- Reconciling ATM transactions
- Preparing payroll
- Couching and coordinating the activities of customer service officer's
- Ensuring the bank's policies and procedures are properly applied
- Guided team members with clear directions, timelines and feedback.
- Mentored new employees while supporting complex dedicated suite of products and services.
- Conducted regular quality assurance checks on team member interactions with clients, ensuring adherence to established protocols and guidelines.
Acting Senior Customer Service Officer
Dashen Bank S.co
04.2017 - 10.2017
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Mentored new hires through hands-on training sessions, ensuring their preparedness for independent work after onboarding completion.
Customer Service Agent II
Dashen Bank S.co
07.2014 - 04.2017
- Approving opening of new accounts
- Approving journal entries
- Payment of international money transfer
- Reconciliation of GL Accounts
- Cross selling products and service of the bank
- Handling customer's request in person or through telephone calls
- Verifying the legitimacy of documents presented by customers'
Senior Personal Banker
Dashen Bank S.co
12.2013 - 06.2014
Personal Banker
Dashen Bank S.co
12.2013 - 12.2013
- Handling the opening of Saving and Checking Accounts
- Money Transfer payments (Local money transfers)
- Maintain security of cash drawer and proving at the end of business day
- Posting journal entries
- Dealing with customer request on the front desk
- Posting direct deposit as well cheque deposits
- Verifying eligibility of documents
- Cross selling products and services of the bank
Junior Personal Banker
Dashen Bank S.co
12.2009 - 12.2011
Recruit Bank Clerk
Dashen Bank S.co
12.2008 - 12.2009
Education
B.Sc. Degree - Accounting Information System
Microlink Information Technology
MekelleCollege Diploma - Accounting
Sheba info-tech & Business college
MekelleSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Account management
- Staff training
- Product knowledge
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Account reconciliation
- Attention to detail
- Payroll processing
- General ledger entries
- Account reconciliation processes
- General ledger management
- Quickbooks
Certification
- Excellence through service (customer Service Training)
- Feeling for professional training
- Certified in Training of Trainers
Timeline
Customer Service Manager II (Assistant Manager)
Dashen Bank S.co
03.2019 - 02.2022
Senior Customer Service Officer II (accountant)
Dashen Bank S.co
10.2017 - 02.2019
Acting Senior Customer Service Officer
Dashen Bank S.co
04.2017 - 10.2017
Customer Service Agent II
Dashen Bank S.co
07.2014 - 04.2017
Senior Personal Banker
Dashen Bank S.co
12.2013 - 06.2014
Personal Banker
Dashen Bank S.co
12.2013 - 12.2013
Junior Personal Banker
Dashen Bank S.co
12.2009 - 12.2011
Recruit Bank Clerk
Dashen Bank S.co
12.2008 - 12.2009
B.Sc. Degree - Accounting Information System
Microlink Information Technology
College Diploma - Accounting
Sheba info-tech & Business college
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