AZEDDINE ELMOUTAOUKKIL
Pflugerville
Summary
IT and manufacturing technical engineer specializing in the efficient resolution of diverse technical issues while delivering exceptional customer service. Proficient in helpdesk, desktop, and mobile support, with expertise in multiple operating systems, including Windows, macOS, Android, iOS, and Linux. Extensive background in supporting manufacturing operations and production lines, with a focus on enhancing operational efficiency through collaboration with executives and departments. Experienced in network, security, and audio/video conferencing systems, ensuring seamless communication and support for external stakeholders.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Assurance Security Specialist
Allied Universal Security/Samsung Semicondutors
Austin
07.2025 - Current
- Monitored security systems to ensure compliance with safety protocols.
- Conducted regular inspections of premises and equipment for vulnerabilities.
- Implemented access control measures to protect sensitive areas and information.
- Responded promptly to alarms and security breaches across facilities.
- Assisted in the creation of emergency response plans for critical incidents.
- Provided support during audits, ensuring adherence to regulatory requirements.
- Ran routine security checks, suggesting improvements as necessary.
- Communicated security policies to staff members and performed security training.
- Performed security clearance processing for company employees.
- Monitored internal and external company communication and reported abnormalities.
- Implemented and managed access control systems to ensure secure entry to facilities.
- Developed and enforced security policies and procedures to protect organizational assets.
- Coordinated security operations for special events and high-profile visits.
- Maintained high levels of alertness throughout shifts.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Identified suspicious activity to determine appropriate response.
- Provided friendly and professional assistance to employees, visitors and customers.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
MSP IT Tech
TeamLogic IT
Austin
03.2025 - 05.2025
- Support and monitor clients' network, endpoints, cloud infrastructure, and users using the NinjaOne RMM tool.
- Manage patches and security settings using RMM.
- Autotask ticketing system to support and document end users' requests and automated ticket alerts.
- Provided technical support for hardware and software issues to clients.
- Diagnosed and resolved IT problems using remote support tools effectively.
- Assisted in training users on new technology and software applications.
- Conducted routine maintenance on systems to ensure reliability and security using Cyrisma and Sophos.
- Documented IT procedures and support activities for future reference.
- Responded promptly to client inquiries via phone, email, or in-person visits.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Set up user profiles on local machines according to established standards.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Performed daily backups using the NinjaOne RMM automated task script.
- Support mobiles via Ninja Quick Connect, secure access to defined applications, and locate mobiles to track, find, and delete data securely in case of a lost device.
Cisco Network and Telecom Analyst
Flextronics
Austin
12.2019 - 03.2025
- Design IT infrastructure and networks using Visio, as well as configure, deploy, and manage network infrastructure spaces and hardware, such as Cisco routers, switches, access points, fibers, copper, IDFs, MDFs, DMARC rooms, and data center devices, power, and environment cooling.
- Periodical upgrades of network hardware and software.
- Documentation and asset inventory.
- Respond to users and automated alert system notifications received via the ServiceNow ticketing system, chat, email, and phone calls to provide daily operations.
- Hands-on hardware configuration, installation and upgrade, stack and rack of switches and routers, access points (APs), and run and troubleshoot fibers and copper cables and connections.
- Resolved complex technical issues related to telecom (VoIP, audio, and video conferencing), network hardware and software, TCP/IP issues, wireless heat map surveys, network security, and cybersecurity (such as AAA, RADIUS, QoS, MFA, encryption, physical security, and more).
- Deal with ISPs like Spectrum, AT&T, CenturyLink, Astound, Verizon, and more for new ISP requests, upgrades, and decommission.
- Participate in the infrastructure meetings and projects for new onboarding customers, and the improvement of existing ones.
- Secure and isolate domains and subnets using the Airgap system and ClearPass 802.1X to authenticate and whitelist devices' MAC addresses to allow connectivity and be compliant with security standards.
- LAN sweeper support and management.
- Analyzed telecom data to identify trends and optimize network performance.
- Collaborated with vendors to manage service contracts and equipment procurement.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Implemented security measures such as encryption protocols, authentication methods like RADIUS, AAA, and access control lists to protect data transmissions across networks.
- Performed regular tests on systems to keep components functional.
- Reviewed project drawings to perform installation activities according to specifications.
- Coordinated project timelines and resources for telecom infrastructure upgrades.
- Documented hardware and software installation procedures.
- Analyzed system performance, network capacity, and security and capacity.
- Drafted cost projections for system and component implementations, and procurement of hardware and software.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Monitored network performance metrics to recommend enhancements or changes.
- Performed root cause analysis for network outages or service interruptions affecting telecom services.
- Generated reports detailing network performance metrics such as latency, throughput, packet loss.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Assisted in developing strategies for improving customer satisfaction with existing telecom services.
- Identified areas where process improvements could be made within the organization's telecommunications operations.
- Conducted research on new technologies and trends in the telecommunications industry.
- Evaluated existing telecom infrastructure against business requirements to determine appropriate upgrades or modifications needed.
- Worked overtime to respond to emergencies and fix unsafe conditions.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Developed telecommunications disaster recovery plans to mitigate downtime.
- Support of manufacturing production lines, including medical, SMT, NPI, PCB, PCBA, cleanrooms, Solar manufacturing ESD, EWON, Ecatcher, Talk2M, and more.
Desktop Support Engineer level3
Flextronics
Austin
05.2018 - 12.2019
- Support desktops, laptops (iMac, Windows, and Linux), mobiles (iOS and Android) peripherals, and printers like Xerox, HP, Zebra, RF guns, and handheld devices, as well as dashboards.
- Computer imaging in UEFI mode and secure boot uses different methods, such as a bootable USB, ISO, PXE boot, WinPE through MDT, light touch scripts, and Diskpart usage to wipe, set up disks, and volumes to provision storage.
- Debug hardware and software performance using DIAG, Windows CMD, and DISM to repair, service, and manage Windows system images.
- Bios setup and configuration.
- Drivers, software, applications, and systems support, installation, and troubleshooting.
- Support applications and software such as Microsoft Outlook 365, Microsoft Workspace, Google Workspace, GlobalProtect VPN, Flex Flow, ERP (Baan), Test Expert, Rapid Response (Kenaxis), SAAMS, MS Office Suite, Solid Core, Minitab, AutoCAD, Dameware, VNC, MS Teams, Ultraview, ...
- Experience in manufacturing and production lines: medical, automotive, storage, solar, NPI.
- Support PLCS, SMT machines, Cognex, X-rays, Ersa, PCBA, and MIR robots.
- Provided technical support via phone, email, and in-person for users.
- Maintained inventory of computer equipment and peripherals accurately.
- Documented troubleshooting processes and solutions in knowledge base.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Configured user accounts, permissions, and passwords according to company policies using DHCP.
- Disassembled computers (desktops, laptops, and mobiles) and printers to troubleshoot, replace different parts, and resolve hardware issues.
- Participated in IT projects related to desktop support services for imaging and migration from Windows 7 to 8, 10, and 11, and monthly system patching.
- Attended customer service meetings to address any ongoing issues or concerns.
- Provided training to end-users on basic usage of computer applications.
- Interacted with vendors regarding procurement orders and invoice payments.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Collaborated with IT team members to share knowledge and improve support processes.
- Utilized ticketing systems like ServiceNow to track and prioritize support requests, improving response times (SLA) and resolution rates.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Assisted in the deployment of new applications and systems, ensuring seamless integration.
- Updated and patched systems regularly, maintaining compliance with IT security standards.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Conducted regular system backups and disaster recovery operations, ensuring data integrity.
- Implemented and maintained VoIP (Yealink, Cisco phones), conferencing rooms and device systems (Zoom, Pulse Secure, Netpads, Apple Box, Teams), as well as improving communication efficiency.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Help Desk Mobility Care
Mindwireless
Austin
03.2017 - 05.2018
- Completed day-to-day duties accurately and efficiently.
- Provided mobile cell phone activation services like AT&T, T-Mobile, Verizon, cell number porting, and approved replacement requests for broken phones and tablets.
- Password resets, and support of other customers' products, like Rachio and YPB.
- Assisted in language translation for french customers speaker .
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
IT Specialist
Four Seasons Hotel
Austin
01.2014 - 03.2017
- Support from the executive team and employees of different departments, such as housekeeping, front desk, room service, banquet, restaurant, pool and terraces, lobby, valet, conference rooms, and customers, as well as residents.
- Desktop support, imaging, cloning, and maintaining smooth operation.
- Users and devices access management using DHCP.
- Management and support of printer configuration and troubleshooting using a file print server.
- Fix and monitor desktop systems, peripherals: printers, scanners, food and beverage thermal printers, and micros, like POS Micros 9700, EMC, Epson TM-T88v, and TM U220B.
- Applications support, like Opera, PMS, Hotsos, Rex, Jazz, Ving (lock door system), Salto, and KeyWatcher.
- Spa system: Book4Time.
- Signage, door system support, symposium system for conference, and ballrooms.
- Workday, ADP support, and SharePoint.
- CCTV system installation, maintenance, and support.
- Servers support, including backups, storage management, user file access management, and server interface monitoring.
- Network support of switches, routers, and wireless environments, hotel Wi-Fi access management using MAMA Superlink.
- PBX support using Avaya PBX system and Nortel telecom to manage access and configuration as well as support issues
- POS Micros 9700 support, Epson thermal printer, and cash drawers.
- Support for reservation applications, like OpenTable, Social Table, and Delphi.
- WIFI guest management application, like MAMA Superclick.
- VoIP and conference rooms support.
- Managed software updates and system installations for operational efficiency.
- Coordinated with vendors to ensure seamless hardware maintenance and repairs.
- Procurement of hardware using CDW and other vendors.
- Provided technical support for hotel staff and guests across various systems.
- Implemented cybersecurity measures to protect sensitive guest information and be compliant with PCI DSS.
- Assisted in the integration of new technologies to enhance guest experiences.
- Interact with the facility and different departments on different projects.
- Created user accounts, set up permissions using DHCP, and monitored system security.
- Installed operating systems, applications, patches, and updates as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Delivered local and remote IT support for hardware and software to company personnel using VPN, RDP, and Bomgar, GoToMeeting, Cisco Webex, Jabber, and Zoom.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Developed documentation related to IT policies, processes, standards.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved conflicts between different hardware components or software programs.
- Implemented backup procedures to ensure data integrity and availability.
- Airwatch Mobile Device Management (MDM) to secure devices and data.
- Participated in after-hours on-call rotation for critical support needs.
Education
Certificate - Comptia Network+
Comptia
12-2025
Windows Server 2016: Directory Services -
Microsoft
01.2020
Windows PowerShell -
Microsoft
01.2020
SQL
Solo Learn
01-2020
Cybersecurity Fundamentals Certificate -
MIT
01.2017
Computer Forensics Certificate -
MIT
01.2017
Cybersecurity Risk Management Certificate -
MIT
01.2017
Network Security Certificate -
MIT
01.2017
Electromechanics of Automated Systems -
OFPPT
01.2008
Computer Science Diploma -
Pyramid
01.2005
Bachelor of Science - Business Economics
University My ISmail of Economics & Law
01-2002
Skills
Companies worked for and expertise
- Whole Foods Market
- Four Seasons hotel
- Mind Star - Mind Wireless
- Flextronics, Apple, SolarEdge, Cisco, HPE
- Team Logic IT
- Uber, RideAustin, Lyft, and limo services
- Tax Liberty
- Popular Bank of Morocco
Expertise
- IT engineering
- Technical support
- Help desk support
- Desktop, mobile, and remote support (Windows and iOS devices)
- Mac, iMac, Apple phones, and tablet support and fix
- Zebra printer, Epson, Ricoh, Xerox, HP
- MDM, JAMF, RMM, Intune,
- Active Directory (AD), DNS, DHCP, TCP/IP
- Device encryption: BitLocker (Windows) and FileVault (macOS)
- Antivirus installation, configuration, and support (SentinelOne, McAfee, Norton, Avast,
- VPN (Jabber, Global Connect) installation and support
- Desktop and server file access management, data backups, and security patching
- Cisco network, telecom, security, and firewall support
- Audio, video conferencing hardware, software, and applications support (Zoom, Pulse Secure, Crestron, Neatpad, Dashboards, Teams, Cisco Webex)
- CCTV and security access installation, configuration, and support
- Hospitality IT services
- Incident management, ServiceNow, Zendesk, Slack
- Office 365, Outlook, Google, and Microsoft Workspace, Citrix, Visio
- Customer service
- File and network resources access control
- Cybersecurity awareness, monitoring, and protection measures
- System maintenance
- Wireless installation, security, monitoring, and support
- Data centers support
- Two-factor authentication (MFA), security, and encryption
- Physical security
- Mobile security
- Teamwork
- Reliable and responsible
- Excellent communication
- Equipment installation
- Documentation and inventory practices
- Medical manufacturing production lines support
- Manufacturing production lines support
- ESD protection
- Procurement of hardware and materials
- Electronics, mechanics, electrical, hydraulics, pneumatics, soldering, automation (PLC7)
- EWON, EMS, Ecatcher, Talk2MM
Certification
Comptia Network+
Languages
- French
- Arabic
- English
Accomplishments
Awarded with shutouts and bravos in different occasions from management employees and customers for prompt support, professionalism, and efficiency of intervention and solutions applied.
Affiliations
Migration, upgrades, and updates of desktops and laptops systems from windows XP,7, 8, 10 to 11
Managed 100s of APs and switches, dozens of MDFs, Dmarc, and Datacenters
Upgrades, configured, installed, stacked, and rucked and decomissioned switches, routers, firewalls, wireless APs and servers.44321§
Run and troubleshoot of copper, and fiber SM and dual mode
Supported conference rooms, hardware connectivity, configuration and upgrades
Supported different environment like hospitality, manufacturing, medical, and warehouses.
Managed 100s of APs and switches, dozens of MDFs, Dmarc, and Datacenters
Upgrades, configured, installed, stacked, and rucked and decomissioned switches, routers, firewalls, wireless APs and servers.44321§
Run and troubleshoot of copper, and fiber SM and dual mode
Supported conference rooms, hardware connectivity, configuration and upgrades
Supported different environment like hospitality, manufacturing, medical, and warehouses.
Timeline
Assurance Security Specialist
Allied Universal Security/Samsung Semicondutors
07.2025 - Current
MSP IT Tech
TeamLogic IT
03.2025 - 05.2025
Cisco Network and Telecom Analyst
Flextronics
12.2019 - 03.2025
Desktop Support Engineer level3
Flextronics
05.2018 - 12.2019
Help Desk Mobility Care
Mindwireless
03.2017 - 05.2018
IT Specialist
Four Seasons Hotel
01.2014 - 03.2017
Certificate - Comptia Network+
Comptia
Windows Server 2016: Directory Services -
Microsoft
Windows PowerShell -
Microsoft
SQL
Solo Learn
Cybersecurity Fundamentals Certificate -
MIT
Computer Forensics Certificate -
MIT
Cybersecurity Risk Management Certificate -
MIT
Network Security Certificate -
MIT
Electromechanics of Automated Systems -
OFPPT
Computer Science Diploma -
Pyramid
Bachelor of Science - Business Economics
University My ISmail of Economics & Law