Azeema Prakash
Underwriter/Prior Sr. Administrative Assistant
Madera,CA
Summary
Driven and resourceful Administrative professional with 9+ years of experience supporting medical professional and executive professionals. Accustomed to balancing high volume workloads in rapidly changing conditions. Clear understanding of business processes and backed by graduate level Business Administration education.
Overview
13
13
years of post-secondary education
17
17
years of professional experience
Work History
Underwriter
Zenith Insurance Company
Fresno, CA
06.2017 - Current
- Meet with customers, agents and brokers to negotiate coverage, price and service delivery.
- Supported review, acceptance or denial of new or renewal business by providing analysis to agents
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used highly independent critical thinking to break down problems, evaluate classifications and make pricing decisions.
- Delivered exceptional level of service to Internal customer and agents by listening to concerns and answering questions.
Senior Administrative Assistant
Zenith Insurance Company
Fresno, CA
05.2014 - 06.2017
- Coordinated logistics, catering, agendas and travel arrangements for meeting and event planning for leadership team/outside vendors.
- Optimizing Microsoft Office/Oracle processes and troubleshooting issues
- Coached new employees on administrative procedures, company policies and performance standards.
- Prepared onboarding materials/processes to assist Branch Admin. Manager
- Scheduled office meetings and client appointments for Executive team.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze and report on operational changes.
- Identified and recommended changes to existing Underwriting processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created PowerPoint presentations for internal and external customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Health Care Coordinator/Marketing Specialist
Central Valley Sleep Disorders Center
Madera, CA
01.2010 - 05.2014
- Worked closely with Durable Medical Suppliers to create and maintain marketing materials for sales presentations and client meetings.
- Developed fresh, crisp content to diversify current promotional options.
- Liaised with Sleep Disorder Specialist to manage and deliver marketing and communications plans.
- Coordinated day-to-day operations at health care clinic
- Responsible for securing prior authorizations for services, payment intakes,
- Distributed marketing materials and leveraged referral network to promote business development.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and next steps.
Medical Receptionist/Assistant
Madera Pulmonary and Sleep Disorders, Inc
Madera, CA
01.2004 - 01.2010
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Completed clerical duties and tasks for clinic administration.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy and preserve confidentiality.
- Checked patient data including insurance, demographic and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Obtained insurance authorizations for testing and surgical procedures.
Education
MBA - Business Administration
California State University - Fresno
Fresno, CA 03.2017 - 05.2018
Bachelor of Science - Biological Science (Human Health Emphasis
University of California, Merced
Merced, CA 08.2006 - 05.2009
Associate of Science - Liberal Arts And Sciences
Fresno City College
Fresno, CA 08.2003 - 05.2009
High School Diploma -
Madera High School
Madera, CA 08.1999 - 05.2003
Skills
Relationship building
Project Management
Analytical skills
Collaboration
Responsible
Detail-oriented
Software platforms
Organization and Time management
Reading comprehension
Written Communication
Excellent work ethic
Timeline
Underwriter
Zenith Insurance Company
06.2017 - Current
MBA - Business Administration
California State University - Fresno
03.2017 - 05.2018
Senior Administrative Assistant
Zenith Insurance Company
05.2014 - 06.2017
Health Care Coordinator/Marketing Specialist
Central Valley Sleep Disorders Center
01.2010 - 05.2014
Bachelor of Science - Biological Science (Human Health Emphasis
University of California, Merced
08.2006 - 05.2009
Medical Receptionist/Assistant
Madera Pulmonary and Sleep Disorders, Inc
01.2004 - 01.2010
Associate of Science - Liberal Arts And Sciences
Fresno City College
08.2003 - 05.2009
High School Diploma -
Madera High School
08.1999 - 05.2003