Intelligent Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable, and ensure standards meet expectations and legal compliance.
Overview
10
10
years of professional experience
Work History
Quality Manager
HOK LLC
06.2023 - Current
Analyzed and ensured audit/process adherence to quality and regulatory standards.
Aided in the preparation for goods consolidation and system-level audits.
Supported to maintain and update quality directives, policies, processes, procedures, and metrics.
Audited WMS processes, performed root cause analysis, and recommended both corrective and preventive action if needed.
Assisted in the review of proposals, contracts, and regulatory requirements to develop comprehensive quality assurance plans.
Applied continuous improvement techniques, including iterative retrospection, FIFO, technological upgrades, and process redesigns.
Asst. Quality Manager
GXO Logistics
10.2021 - 06.2023
Performed daily audit of non-conformance units, production process, and reconciled discrepancies.
Reviewed the QMS at planned intervals to ensure its continuing suitability, adequacy, and effectiveness, including assessing opportunities for improvement and the need for system changes.
Maintained conformance culture with respect to ISO and worked closely with operations teams at all levels to maintain quality output and daily target.
Provided high-level reporting on the performance of the system and any recommendations for improvement.
Implemented quality policies and addressed policy training to ensure that it is understood, implemented, and maintained at all levels.
Ensured that facility/departmental training, status, and setup are reviewed at the required frequency, and that the training requirements are met in a timely manner.
Executed corrective and preventive actions, including initiation and recommendation of solutions, managed Inventory Control and Quality Assurance teams with necessary KPIs.
Project Quality Coordinator
OLLYS Consults, NY
01.2020 - 10.2021
Reviewed project proposals, including defining goals, timelines, funding, and resource allocation in consultation with management.
Oversaw recruitment, training, and performance evaluation of project personnel, directed work, and managed team dynamics.
Audit business processes to meet project quality requirements
Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions
Created detailed reports on Quality Assurance activities for management review.
Team Manager (Radio Frequency Engr.)
Teleworld Solutions
02.2018 - 01.2020
Promoted and implemented kaizen practices across teams, ensuring transparency in development progress, and fostering a culture of continuous improvement.
Mentored and coached teams on Agile/Scrum concepts, guiding them in self-organization and aligning actions with product and team goals.
Monitored and analyzed network performance metrics, such as KPIs and handovers, troubleshooting issues like poor coverage and cell interference, and recommending adjustments.
Supported and educated Product Owners/Managers in refining and maintaining product backlogs, ensuring alignment with the team's vision and goals.
Conducted routine quality checks on equipment maintenance on scanners and other devices, ensuring accuracy in test results and documentation.
Scrum Master
Peculiar Care Homes, London (UK)
12.2014 - 01.2018
Organized and led essential project meetings, including daily stand-ups, sprint planning, backlog refinement, retrospectives, and demos.
Worked with service users and development teams to define project scope and strategically plan release timelines.
Assisted in overseeing the project backlog, including organizing and prioritizing epics, stories, tasks, and tickets, in coordination with the Product Owner.
Tracked project progress, proactively identified and removed impediments, and accurately forecasted team velocity.
Effectively communicated changes, updates, and progress to key stakeholders, ensuring alignment with project quality and timelines.