Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Azeez Mutiu

Irvington,NJ

Summary

Insurance Adjuster skilled in investigating and analyzing liability concerning personal, auto, casualty or property loss with solid customer service. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through years of experience interviewing specialists, witnesses, claimants to compile information.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Independent Claims Adjuster

Pilot Catastrophe Services
02.2025 - 05.2025
  • Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
  • Educated clients about relevant policy provisions so they could better understand their coverage benefits and limitations.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
  • Collaborated with other adjusters, maintaining clear communication to expedite claim resolutions.
  • Served as a liaison between policyholders, repair vendors, and legal representatives to facilitate smooth claims handling processes.
  • Utilized advanced software tools to streamline claims management processes, increasing efficiency and productivity.

Independent Claims Adjuster (Contract)

Eberls (State Farm)
06.2024 - 11.2024
  • Conduct on-site inspections and assessments of property damages for both residential and commercial claims
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
  • Occasionally interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
  • Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home.

Claims Adjuster

Chubb Insurance
04.2023 - 06.2024
  • Manage an inventory of Personal Lines Casualty claims involving moderate exposures and coverage issues.
  • Experience with bodily injury, auto damage, property damage, and personal injury claims.
  • Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities.
  • Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy.
  • Analyze coverage and communicate coverage positions, as warranted, within assigned authority.
  • Demonstrate and implement effective defense, resolution and claim strategies.
  • Direct and closely monitor assignments to experts and defense counsel subject to established guidelines.
  • Provide superior customer service to insureds, agents, and internal business partners.
  • Demonstrated ability in dealing with moderate coverage matters.
  • An ability to work independently and assimilate learning materials on many different subjects from various sources.
  • Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.
  • Ability to make prompt, intelligent decisions based upon detailed analyses of complex issues.
  • Demonstrated strong relational skills particularly in adverse or high-pressure situations.

Resident Assistant

Kintock Group
10.2021 - 03.2023
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.

Immigration Officer

Nigerian Immigration Service
11.2006 - 06.2021
  • Investigated visitors who have remained in country longer than visa permitted.
  • Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
  • Asked visitors prearranged chain of questions to collect information on visitors entering country.
  • Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
  • Served as a liaison between my department and foreign consulates in order to expedite the processing of visa applications or resolve other issues affecting international travelers.
  • Issued visas to visitors stating how long visitor is permitted to legally stay in country.
  • Conducted interviews with applicants to determine eligibility for entry or residence in Nigeria.
  • Reduced immigration fraud through thorough examination of documents and identification of inconsistencies.
  • Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
  • Maintained detailed records of all case files, ensuring accurate and up-to-date information is available for further action or analysis.
  • Monitored port-of-entry activity using surveillance equipment ensuring compliance with regulations set forth by U.S Customs and Border Protection.
  • Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.

Education

Bachelor of Science - Criminology And Security Studies

National Open University Of Nigeria
Lagos Nigeria
09-2013

Skills

  • Corporate Policies and Procedures
  • Property Damage Assessment
  • Insurance Policy Coverage Knowledge
  • Damage Investigation
  • Field Inspection
  • Xactimate
  • Audatex
  • CRM
  • Microsoft Word
  • Excel
  • Negotiation
  • Relationship management
  • Analytics

Certification

  • TX All-Line Adjuster license
  • California Fair Claims Settlement Practices & SIU Regulations
  • Eberl Desk Claim Handling Best Practices
  • ECS - Fire Catastrophe
  • ECS Acknowledgement - Fire Catastrophe
  • State Farm Property Certification - Estimatics Exam
  • State Farm Property Certification - Policy Exam
  • State Farm Property Live Broadcast Training
  • Allstate Auto Certification
  • Xactimate 28 - Property Estimating Xactimate
  • Xactimate 28 - Payment Tracker

Timeline

Independent Claims Adjuster

Pilot Catastrophe Services
02.2025 - 05.2025

Independent Claims Adjuster (Contract)

Eberls (State Farm)
06.2024 - 11.2024

Claims Adjuster

Chubb Insurance
04.2023 - 06.2024

Resident Assistant

Kintock Group
10.2021 - 03.2023

Immigration Officer

Nigerian Immigration Service
11.2006 - 06.2021

Bachelor of Science - Criminology And Security Studies

National Open University Of Nigeria

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