Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Azeezat Olu-Rosenje

Beaumont,Texas

Summary

Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

9
9
years of professional experience

Work History

Shift Leader

Taco Bell
Beaumont, TX
11.2023 - Current
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Analyzed company's expenditures and developed financial models.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Customer Service Representative

TurboTax
Beaumont, TX
12.2024 - 04.2025
  • Resolved customer complaints promptly and efficiently.
  • Strengthened customer retention by offering discount options.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.

Sales Attendant

Ross Dress for Less
Beaumont, TX
06.2024 - 01.2025
  • Organized backroom stock to maintain inventory accuracy.
  • Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Operated point-of-sale systems efficiently and accurately.
  • Handled returns and exchanges according to company policies.

Sales Floor Team Member

Timeleyin Bakery
04.2021 - 07.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Communication with customers professionally and proactively to provide product information and advice.

Massage Therapist

Self Employed Services
01.2017 - 10.2018
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Educated clients on benefits of massage and recommended home care techniques.

Caregiver

Self Employed Services
03.2016 - 10.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.

Education

High School Diploma -

Al-Awwal Secondary School
Nigeria
09.2021

Associate of Arts -

Lamar Institute of Technology
Beaumont, TX

Skills

  • Type Sales Techniques
  • Product or Service Expertise
  • Loss Prevention
  • Sales Trends
  • Product Promotion
  • Sales Expertise
  • Customer Service
  • Customer Assistance
  • Product Knowledge
  • Building Customer Loyalty
  • Honest and Dependable
  • Adaptable and Flexible
  • Product and Service Sales
  • Brand Promotion
  • Customer Needs Assessment
  • Reliable and Responsible
  • Relationship Building
  • Decision-Making
  • Speech Clarity
  • Strong Communication and Interpersonal Skills
  • Employee training
  • Team coordination
  • Conflict resolution

Accomplishments

  • Best manager of the month - 3 times in a roll
  • Best customer representative

Timeline

Customer Service Representative

TurboTax
12.2024 - 04.2025

Sales Attendant

Ross Dress for Less
06.2024 - 01.2025

Shift Leader

Taco Bell
11.2023 - Current

Sales Floor Team Member

Timeleyin Bakery
04.2021 - 07.2023

Massage Therapist

Self Employed Services
01.2017 - 10.2018

Caregiver

Self Employed Services
03.2016 - 10.2018

High School Diploma -

Al-Awwal Secondary School

Associate of Arts -

Lamar Institute of Technology

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