Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Hobbies and Interests
Timeline
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Azel Bishop Jr.

Livingston

Summary

Resourceful and dedicated, student, with excellent analytical skills and a demonstrated commitment to providing great customer service. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Well-rounded and professional team player with proven successes managing multiple projects.

Overview

4
4
years of professional experience

Work History

Online Grocery Associate

ShopRite
11.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.

Patient Service Representative

Summit Medical
11.2022 - 12.2023
  • Assisted with pediatric patients
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Inputted patient demographic data into electronic health record system.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Verified demographics and insurance information to register patients in computer system.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Assisted patients in filling out check-in and payment paperwork.

Restaurant Team Member

Shake Shack
06.2021 - 11.2021
  • Scanned and labeled products
  • Prepared products or orders to be properly distributed
  • Greeted customers and provided excellent customer service
  • Maintained customer flow and order processes
  • Adhered to and maintained work process flow of restaurant standards
  • Provided resolutions to customers' discrepancies
  • Answered phones and used electronic systems to obtain and register customers' inquiries and fulfill orders
  • Collected payments and provided receipts
  • Confirmed, scheduled, and entered food orders both manually and electronically
  • Utilized physical strength to lift receiving products and package products.

Education

High School Diploma -

Livingston High School

Skills

  • Customer Service
  • Payment Processing
  • Strong Organization
  • Scanning and Labeling
  • Advanced Computer Systems
  • Product knowledge
  • Data Entry
  • Appointment Scheduling
  • Payment Collection
  • Insurance Verification
  • Office Administration
  • Order accuracy
  • Complaint resolution
  • Food safety awareness

References

References available upon request

Extracurricular Activities

Livingston Wrestling Team, Livingston High School, Livingston, 11/2019 - 01/2022 Livingston Football Team, Livingston High School, Livingston, 09/2018 - 10/2021

Hobbies and Interests

  • Playing guitar
  • Playing video games
  • Weight Lifting
  • Meditation
  • Reading

Timeline

Online Grocery Associate

ShopRite
11.2024 - Current

Patient Service Representative

Summit Medical
11.2022 - 12.2023

Restaurant Team Member

Shake Shack
06.2021 - 11.2021

High School Diploma -

Livingston High School

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