Azela Mendez
Georgetown,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
Work History
Office Administrator
NXT Point Logistics
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Office Administrator
Z-Tex Safety
07.2023 - 07.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Appointment Coordinator
Penske Automotive
07.2022 - 03.2023
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
- Called and rescheduled appointments for clients.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Elevated overall quality of customer care by regularly soliciting feedback and implementing improvements based on client input.
Branch Manager
B&F Finance
08.2021 - 06.2022
- Developed strong relationships with clients by addressing their financial needs professionally and promptly.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
Branch Supervisor
First Convenience Bank
07.2019 - 08.2021
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
Waitress
El Corral Lozano
02.2017 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Taylor High School
Taylor, TX05.2019
Skills
- Office Administration
- Cash handling and management
- Cash Drawer Balancing
- Exceptional customer service
- Strong Work Ethic
- Excellent time management skills
- Financial Management
- Team Leadership
- Scheduling and Coordinating
- Customer Service
- Computer Skills
- Strong Organization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Administrator
NXT Point Logistics
07.2024 - Current
Office Administrator
Z-Tex Safety
07.2023 - 07.2024
Appointment Coordinator
Penske Automotive
07.2022 - 03.2023
Branch Manager
B&F Finance
08.2021 - 06.2022
Branch Supervisor
First Convenience Bank
07.2019 - 08.2021
Waitress
El Corral Lozano
02.2017 - 09.2019
High School Diploma -
Taylor High School