Azell Thibeaux

Call Center Representative
● Answering or making calls to clients to learn about and address their needs, complaints, or other issues with
products or services.
● Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel
supported and valued.
● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as
needed.
● Building lasting relationships with clients and other call center team members based on trust and reliability.
● Utilizing software, databases, scripts, and tools appropriately.
● Understanding and striving to meet or exceed call center metrics while providing excellent consistent
customer service.

Certified Nursing Assistant
● Providing great patient care.
● Answered patient calls and determined how best to help them.
● Provided physical support for patients or residents with daily activities and personal hygiene, including
bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
● Obtained a wide range of information from physicians, caregivers, and nurses about patient conditions,
treatment plans, and suggested activities.
● Recorded vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
● Noted observations of patient behavior, including complaints, or physical symptoms to nurses.

● Providing great patient care.
● Answered patient calls and determined how best to help them.
● Provided physical support for patients or residents with daily activities and personal hygiene, including
bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
● Obtained a wide range of information from physicians, caregivers, and nurses about patient conditions,
treatment plans, and suggested activities.
● Recorded vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
● Noted observations of patient behavior, including complaints, or physical symptoms to nurses.

• Assisted with range of motion
• Provided unconditional love as this could be my family member
• Assisted with feeding