Azella Alvarez
Food Truck Operator
Clay,NY
Summary
Versatile professional with a proven track record in customer service and sales, notably at AT&T, where strong client relationships and effective problem-solving skills led to surpassing sales targets. Expert in food preparation and social media promotion, demonstrating a unique blend of hard and soft skills to drive success and enhance team collaboration.
Overview
31
31
years of professional experience
Work History
Food Truck Operator
Self Employed
01.2014 - Current
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Investment Management Services
Bank Of Nee York Mellon
08.2005 - 06.2011
- Supported due diligence processes, evaluating potential investments for risk-adjusted returns.
- Facilitated the timely execution of trades, working closely with brokers and custodians to minimize delays and transaction costs.
- Developed comprehensive financial models to support investment decision-making processes.
- Enhanced team collaboration by actively participating in strategy meetings and sharing insightful market observations.
Customer Service and Sales Specialist
AT&T
08.2000 - 03.2005
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Reservation and Sales Specialist
1800FLYCHEAP
05.1996 - 06.1999
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Airline Customer Service Agent
United Airlines
04.1994 - 05.1995
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
Education
Travel & Tourism Certificate - Tourism And Travel Management
Southwestern College
Chula Vista, CACertificate Of Completion - Hotel, Resort And Restaurant Management
Travel University
San Diego, CAHigh School Diploma - General Studies
Castle Park High School
Chula Vista, CASkills
- Food preparation
- Social media promotion
- Menu development
- Supply ordering
- Scheduling staff
- Customer service
- Award-winning cuisine
Accomplishments
Gold Club -AT&T
Consistently Top Sales Representative 2000-2005
Top 5 Sales Representative- 1800FLYCHEAP
Annual Sales 1 million
Timeline
Food Truck Operator
Self Employed
01.2014 - Current
Investment Management Services
Bank Of Nee York Mellon
08.2005 - 06.2011
Customer Service and Sales Specialist
AT&T
08.2000 - 03.2005
Reservation and Sales Specialist
1800FLYCHEAP
05.1996 - 06.1999
Airline Customer Service Agent
United Airlines
04.1994 - 05.1995
Travel & Tourism Certificate - Tourism And Travel Management
Southwestern College
Certificate Of Completion - Hotel, Resort And Restaurant Management
Travel University
High School Diploma - General Studies
Castle Park High School
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