Summary
Work History
Education
Skills
Timeline
Generic

Azeza Burgan

Brooklyn,NY

Summary

Dynamic and professional individual with a proven track record in front office management and delivering excellent customer service. Demonstrated abilities at Altria Corporate Services include creating positive first impressions, enhancing customer satisfaction, and streamlining appointment coordination. Highly skilled in team collaboration and problem-solving for operational efficiency and maintaining a welcoming environment for all visitors.

Work History

Front Desk Receptionist

Altria Corporate Services
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Nycsss

Board of Education
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Head Dispatcher

First Steps Transportation
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Demonstrated flexibility during peak periods or emergencies by adjusting schedules as needed to accommodate increased workload.

Teachers Aide

Board of Education
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

Obtained G.E.D -

Kingsborough Community College
Brooklyn, NY
02.2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Oral and writing communication
  • Front office management
  • Filing

Timeline

Front Desk Receptionist

Altria Corporate Services

Nycsss

Board of Education

Head Dispatcher

First Steps Transportation

Teachers Aide

Board of Education

Obtained G.E.D -

Kingsborough Community College

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Azeza Burgan