Azhan'e Tucker

Detroit,MI

Summary

Driven professional with a proven track record at Sinai-Grace Hospital, adept in patient relations and insurance practices. Leveraged expertise in quality assurance and patient education to enhance patient care outcomes. Skilled in fostering positive customer experiences, achieving a significant increase in patient satisfaction. Demonstrates strong analytical abilities and interpersonal skills, ensuring high standards of service.

Overview

years of professional experience

Work History

Patient Care Representative

Sinai-Grace Hospital

04.2021 - 05.2024

Reviewed each step of patient care and made proactive adjustments to avert issues.
Screened patients for financial assistance and aided in preparing required funding documents.
Act as a liaison between patients, guests, back office staff and providers
Maintained confidentiality of patient data and condition to safeguard health information.
Scheduled approximately hundreds of patients per week and made reminder calls.
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record

Title Analyst

Amrock

01.2017 - 12.2021

Scrutinized title documents and property surveys to create detailed plot maps of subject properties.
Examined documentation such as mortgages, liens and contracts to verify factors such as property legal descriptions and restrictions.
Conferred with realtors, buyers and sellers to exchange title-related information.
Utilized multiple resources to research title issues such as online websites, government offices and financial institutions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed customer account discrepancies and concerns.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Performed various clerical duties by filing and faxing documents and creating customer databases.

CDL Class B Driver

Smart Bus

08.2015 - 01.2017

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Dropped and hooked trailers and changed configuration of equipment.
Operated with safety and skill to avoid accidents and delays.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Maintained daily, legible DOT log book and submitted corresponding documents.
Cultivated warm relationships with regular customers.
Displayed enthusiasm and promoted excellent service to passengers, successfully increasing positivity and joyful work environment.

Education

High School Diploma -

Inkster High School, Inkster, MI

06.2013

Skills

Patient Education
Insurance Practices

Patient Relations
Quality Assurance

Additional Information

I am naturally gifted in all the areas I have excelled with my career. I come from a middle class family. My dad worked 9-5 jobs all my life and my mother home schooled me as an elementary student. Im also an only child so that was a plus when it came to all the wonderful opportunities life had to offer me. I am looking forward to being apart of a great team.

Timeline

Patient Care Representative - Sinai-Grace Hospital

04.2021 - 05.2024

Title Analyst - Amrock