12+ years of IT experience with a proven track record in achieving successful project outcomes. Proficient in implementing and managing complex systems and networks, resulting in increased efficiency and cost savings. Strong expertise in troubleshooting and resolving technical issues, ensuring seamless operations. Adept at leading cross-functional teams and collaborating with stakeholders to deliver innovative solutions.
Experienced Salesforce professional with over 10 years of expertise in the field. Proven track record of success in leveraging Salesforce to drive business growth and enhance customer satisfaction. Skilled in designing and implementing customized solutions to meet diverse client needs. Goal-oriented and committed to delivering exceptional results.
Holding H1B visa
2 years of experience in ASP.NET.
Salesforce Platform Developer I Certified
Proficient in Salesforce.com/Force.com application development.
Custom business logic development using Apex, Visual Force pages and Salesforce Lightning.
Salesforce UI enhancement with seem-less integration of JQuery.
Having experience in Experience cloud, Community Builder, Customer Service and Account Portal, etc.
Also having good knowledge in classes, triggers, components, workflows, process builder, reports etc.
Having experience in migration tools like GitHub, Azure DevOps.
Having experience in inbound and outbound integration.
Excellent code optimization with reference to governor limits of Salesforce.
Unit tests code coverage and deployments.
Data Import/Data migration and manipulation to Salesforce from any existing database.
Having knowledge of SFDC deployment, configuration and administration processes
Good expertise of developing Web Applications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Consultant
CGI Inc. Pvt. Ltd.
Fairfax, VA
05.2019 - Current
Research, design, develop, and/or modify enterprise-wide systems and/or applications software.
Designed and upheld intricate applications and software modules through programming languages such as Salesforce,
Apex,
JavaScript,
SOQL,
SOAP API,
REST APIs, and
Salesforce Lightning technologies.
Involve in business meetings to understand and analyze the requirements.
Managed technical solutions implementation with exceptional leadership skills.
Involve in planning of system development, deployment, as well as in meeting software compliance standard.
Conducted research to identify opportunities for process improvement.
Developed detailed plans for implementation of new systems and processes.
Assisted with client onboarding and project kick-off meetings.
Provided guidance and support to clients on best practices related to the project scope.
Coordinated with stakeholders to ensure timely completion of tasks throughout the project life cycle.
Analyzed data from multiple sources to develop recommendations for business solutions.
Prepared reports summarizing progress, risks, and issues associated with projects.
Designed workflows utilizing industry standard tools such as Visio or LucidChart.
Facilitated workshops between technical teams and business users to define requirements.
Identified potential areas of improvement in existing systems by analyzing user feedback surveys.
Participated in cross-functional team meetings to provide input on system design decisions.
Senior Salesforce Developer
Mphasis India Pvt Ltd
Pune, MH
12.2017 - 05.2019
Delivered high-quality coding and testing for applications, enhancements, and solution specifications to enhance defect identification.
Contributed to user story grooming sessions by providing insights that improved team understanding of essential functionality requirements, including design considerations, integrations, and projected user interactions.
Developed, tested and deployed Apex Classes, Triggers, Visualforce Pages, Lightning Components and Batch processes on Salesforce platform.
Integrated Salesforce with external systems using SOAP and RESTful APIs.
Analyzed the existing system architecture and implemented best practices for scalability.
Created custom profiles, roles, sharing rules and permission sets in Salesforce orgs.
Associate Consultant Salesforce
Capgemini India Pvt Ltd
Pune, MH
01.2015 - 12.2017
Developed detailed plans for implementation of new systems and processes.
Prepared reports summarizing progress, risks, and issues associated with projects.
Provided training sessions on new systems or processes for both internal staff and external customers.
Developed test scenarios for validating accuracy of data within various applications.
Resolved conflicts between different stakeholders during the implementation process.
Investigated customer complaints regarding system performance or data integrity issues.
Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Salesforce Developer
Logicrain Technologies Pvt Ltd.
Ahmedabad, GJ
12.2013 - 12.2014
Maintained system stability through regular testing of code changes before deployment into production environment.
Implemented security measures such as sharing rules, profiles, permission sets to control data access within the organization.
Optimized existing architecture of Salesforce based on best practices recommended by the vendor.
Tuned database queries written in SOQL and SOSL for better performance optimization.
Deployed changes between sandbox environments using Change Sets or Metadata API deployments.
Assisted in resolving conflicts between developers when there are versioning issues during deployments.
Learned new technologies and development tools quickly.
Designed new salesforce solutions, when needed.
Tested software before delivering it to users.
.NET Developer
Prudent Corporate
Ahmedabad, GJ
02.2013 - 12.2013
Developed .NET applications using C#, ASP.NET, HTML, and JavaScript.
Created database objects such as tables, views, stored procedures and functions in SQL Server 2008 R2, 2012, 2014.
Troubleshooted technical issues related to .NET development.
Resolved production issues reported by end users in a timely manner.
Provided technical support to other developers on the team during development process.
Developed user interfaces using WPF and XAML technologies.
Designed custom controls to improve user experience with the application.
Optimized performance of existing .NET applications by refactoring code and utilizing caching techniques.
Utilized object-oriented programming principles for developing high quality software components.
Involved in complete SDLC including analysis, design, coding, testing and deployment of various projects.
Education
Bachelor of Engineering - Computer Science And Programming
Saurashtra University
Rajkot
06-2011
HSC - Science Education
Smt R D Govani High School
Dhoraji,GJ,India
06-2007
SSC -
Deepak High School
Amreli,GJ,India
06-2005
Skills
Salesforce
APEX Programming
Lightning Web Components (LWC)
Visualforce
SOQL and SOSL
Security and Data Management
Sales Cloud
Lead Management
Account and Contact Management
Flow Builder
Approval Processes
Email Integration
CPQ (Configure, Price, Quote)
Quote-to-Cash Process
Service Cloud
REST, SOAP APIs
OAuth and Security
Middleware Solutions (Jitterbit, Mulesoft)
Workbench
DevOps tools (Git, Azure DevOps)
Omni-Channel Routing
Live Chat/Live Agent
Multi-Channel Support
Email-to-Case/ Web-to-Case
Amazon Contact Center
AWS Console
DocuSign Workflows
Experience Cloud
Self-Service & Communities
Deployment Tools (Gearset)
Affiliations
Head of Operation in Early Childhood at AKEB (Agakhan Education Board)
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Associate Consultant
CGI Inc. Pvt. Ltd.
05.2019 - Current
Senior Salesforce Developer
Mphasis India Pvt Ltd
12.2017 - 05.2019
Associate Consultant Salesforce
Capgemini India Pvt Ltd
01.2015 - 12.2017
Salesforce Developer
Logicrain Technologies Pvt Ltd.
12.2013 - 12.2014
.NET Developer
Prudent Corporate
02.2013 - 12.2013
Bachelor of Engineering - Computer Science And Programming