Azhar Hashem
Hilliard,OH
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Five star home services
Dayton, US
02.2022 - 03.2025
- I play a pivotal role at Five Star Home Services, overseeing various key functions to ensure topnotch customer service and operational efficiency
- My responsibilities include managing the call center, handling escalated customer issues with professionalism and empathy, managing home service plans to meet client needs, dispatching technicians effectively, and ensuring accurate accounting practices
- Additionally, I actively contribute to sales efforts and serve as a lead inbound specialist, leveraging my expertise to drive positive customer experiences and business growth
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Directed and coordinated products, services and sales activities.
Secretary/Receptionist
Ohio immigration services
Dublin, US
04.2021 - 02.2022
- Managed the office, took calls and booked appointments
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained organized filing system of paper and electronic documents.
- Scheduled meetings and sent invitations specifying time and location.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Composed, edited and typed complex memos and reports with job-related software.
Account Manager
Metro by T-Mobile
Columbus, US
05.2020 - 04.2021
- Resolved customer complaints in a timely manner.
- Operated register, handled cash and processed credit card transactions.
- Provided technical assistance during product demonstrations or presentations.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Reduced process lags by training employees on best practices and protocols.
Account Manager
Arch City Partners
Dublin, US
03.2019 - 05.2020
- Sales
- Provided technical assistance during product demonstrations or presentations.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Generated leads through cold calling activities.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Identified customer needs by asking questions and advising on best solutions.
Food Delivery Driver
DoorDash
Hilliard, US
06.2017 - 02.2020
- Food delivery driver
- Participated in training sessions on customer service and food safety, applying learned principles to daily delivery operations.
- Conducted thorough inspections of delivery vehicle before and after shifts to ensure operational safety and reliability.
- Delivered fresh food to customers across local area.
- Documented time of delivery to record completion of order.
Manager
Kroger Stores
Hilliard, US
04.2014 - 01.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High school diploma -
Davidson High School
05.2016
Skills
- ServiceTitan trained
- Kivkserv trained
- Salesforce Trained
- Customer service
- Sales coordination
- Data entry
- Call center management
- Escalated issue resolution
- Account management
- Project management
- Team collaboration
- Lead generation
- Scheduling meetings
- Technical assistance
- Financial reporting
- Customer relationship management
- Administrative support
- Time management
- Prospecting skills
- Event planning
- Training program development
- Performance evaluation
- Market research
- Effective negotiation
- Sales strategy development
- Sales reporting
- Process improvement
- Territory management
- Analytical thinking
- Scheduling
- Sales forecastng
- Relationship management
- Exceptional leader
- Coaching skills
- Schedule management
- Sales funnel optimization
- Proposal development
- Performance tracking
- Strong enthusiasm
Languages
- English, Fluent
- Arabic, Fluent
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
CPR Certifed
References
References available upon request.
Timeline
Sales Coordinator
Five star home services
02.2022 - 03.2025
Secretary/Receptionist
Ohio immigration services
04.2021 - 02.2022
Account Manager
Metro by T-Mobile
05.2020 - 04.2021
Account Manager
Arch City Partners
03.2019 - 05.2020
Food Delivery Driver
DoorDash
06.2017 - 02.2020
Manager
Kroger Stores
04.2014 - 01.2019
High school diploma -
Davidson High School
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