Summary
Overview
Work History
Education
Skills
Timeline
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Azhe Benjamin

New York,NY

Summary

Accomplished professional with a proven track record at American Airlines, adept in fleet scheduling and enhancing customer satisfaction. Demonstrates exceptional problem-solving and teamwork skills, significantly reducing customer complaints. Skilled in fostering positive work environments and streamlining operational procedures for efficiency. Also being a leader to large groups

Overview

8
8
years of professional experience

Work History

Fleet Service Agent

American Airlines
11.2022 - Current

- Offload and load incoming and outgoing American Airlines luggage on flights.

- Prepare for takeoff.

- Take courses and lessons on computer safety.

- Control power and water on the aircraft.

Complete all work in a timely manner, with no delays.

  • Played a key role in the development of fleet acquisition strategies, carefully balancing long-term operational needs with budgetary constraints.

Assistant Store Manager

Shop Rite Food Market
09.2021 - 11.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Customer Service Manager

Best Market
02.2017 - 02.2021
  • I'm Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Field Worker

Con Edison
10.2016 - 01.2017

Work around NYC to obtain agreements for power sign-ups.

Reach out to customers to set up work appointments

Education

SUNY Broome Community College
Binghamton, NY

Skills

  • Strong teamwork
  • Safety awareness
  • Safety regulations
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Professionalism

Timeline

Fleet Service Agent

American Airlines
11.2022 - Current

Assistant Store Manager

Shop Rite Food Market
09.2021 - 11.2022

Customer Service Manager

Best Market
02.2017 - 02.2021

Field Worker

Con Edison
10.2016 - 01.2017

SUNY Broome Community College
Azhe Benjamin