AZHENA KEE
Washington
Summary
Highly skilled in providing information regarding products and services of a company. Excel at helping people and love being rewarded for outstanding performance. Encompass the ability to thrive in a fast paced sales environment, very independent, and a critical thinker who is able to problem solve with minimal assistance. Goal oriented, love challenges, and willing to learn as many systems as possible.
Overview
12
12
years of professional experience
Work History
Operator
Easton Coach
06.2022 - 03.2023
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Performed quality checks to identify finish discrepancies.
- Kept accurate records of defective units or products.
Property and Casualty Insurance Agent
Allstate Insurance Co
10.2020 - 12.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Handled approximately [60] outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
Life Insurance Agent
Lincoln Heritage Life Insurance
10.2018 - 12.2019
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Licensed Massage Therapist
Self-employed
04.2013 - 10.2017
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
Cashier
Chart House/Golden Nugget
02.2011 - 11.2012
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Certificate of Certification - Massage Therapy
Harris School of Business Massage Therapy
High School Diploma -
Atlantic City High School
Skills
Data Entry
Insurance Eligibility
Call Center Customer Service
Customer Engagement
Time Management
Form Completion and Submission
Verbal and Written Communication
Upbeat and Positive Personality
Building Customer Trust and Loyalty
Efficient and Detail-Oriented
Courteous with Strong Service Mindset
Proactive Self-Starter
Equipment Operation
Safety Compliance
Timeline
Operator
Easton Coach
06.2022 - 03.2023
Property and Casualty Insurance Agent
Allstate Insurance Co
10.2020 - 12.2020
Life Insurance Agent
Lincoln Heritage Life Insurance
10.2018 - 12.2019
Licensed Massage Therapist
Self-employed
04.2013 - 10.2017
Cashier
Chart House/Golden Nugget
02.2011 - 11.2012
Certificate of Certification - Massage Therapy
Harris School of Business Massage Therapy
High School Diploma -
Atlantic City High School