Azhia Evans
Chicago,IL
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Beauty Salon Manager
Vanity Room Hair Salon
09.2014 - Current
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Promoted business through marketing initiatives and use of social media.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Prepared annual budgets with controls to prevent overages
CNA
ATC Healthcare
12.2019 - 01.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
Customer Service Representative
AT&T
11.2017 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Cybersecurity Google Coursera
Remote08.2023
Associate of Arts - General Studies
Moraine Valley Community College
Palos Hills, IL05.2022
Skills
- Organization skills
- Research and Data Collection
- Compliance Knowledge
- Problem-Solving Skills
- Customer Relationship Management
- Self-motivated
- Attention to Detail
- Staff Collaboration
- Training
- Work Organizing and Prioritizing
- Data Visualization and Presentations
- Administration and Management
- Security Best Practices
- Intrusion Detection System (IDS)
- Security Improvements
- Microsoft Office
- Information Gathering
Timeline
CNA
ATC Healthcare
12.2019 - 01.2023
Customer Service Representative
AT&T
11.2017 - 09.2019
Beauty Salon Manager
Vanity Room Hair Salon
09.2014 - Current
High School Diploma -
Cybersecurity Google Coursera
Associate of Arts - General Studies
Moraine Valley Community College
Similar Profiles
Matilyn LoganMatilyn Logan
Intern at Vanity Hair SalonIntern at Vanity Hair Salon
Kaleigh McInnisKaleigh McInnis
Assistant at Vanity HairAssistant at Vanity Hair
Tarnissa ArnoldTarnissa Arnold
Manager at Vanity Hair StudioManager at Vanity Hair Studio