A’Zhiya Traylor

Continental Property Management

08.2022 - 02.2025

Organized community events to foster a sense of belonging among residents, resulting in higher retention rates.
Conducted regular property inspections to identify potential issues before they escalated into costly repairs or tenant dissatisfaction events.
Coordinated closely with maintenance staff in resolving tenant issues, ensuring a seamless experience for residents and minimizing disruptions.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Increased lease renewals through effective communication and fostering positive relationships with residents.
Conducted market research to stay informed on local trends and adjust marketing strategies accordingly.
Enhanced resident satisfaction by promptly addressing concerns and providing timely solutions.
Greeted clients, showed apartments, and prepared leases.
Verified prospects incomes and other information before accepting lease applications.
Responded to requests and scheduled appointments for property showings.
Resolved conflicts between residents regarding noise, encroachments, and parking.
Inspected properties before and after new resident move-ins to schedule maintenance, cleaners, and other services.
Distributed and followed up on resident renewal notices.
Implemented and enforced policies and procedures to maintain properties to highest standards.