A. Zia Ford
Atlanta,GA
Summary
Proven track record in enhancing office efficiencies and client satisfaction at Waystar, leveraging strong organization and client relationship building skills. Excelled in insurance verification and appointment management, significantly improving process optimization and revenue collection. Demonstrated exceptional ability in maintaining patient confidentiality and fostering positive relationships, contributing to a results-driven work environment.
Overview
6
6
years of professional experience
Work History
Appointment Coordinator
Waystar
12.2023 - 04.2024
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
Insurance Billing Specialist
Revenue Group
01.2022 - 05.2023
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
Medical Office Receptionist
TaskUs
09.2020 - 10.2022
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Reviewed and sent medical records to other physicians upon request.
Front Desk Receptionist
Tailored Management
11.2017 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Medical Receptionist
A.G Rhodes
12.2019 - 08.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Bachelor of Science - Business Administration
Pennsylvania State University
University Park, PA05.2026
Skills
- Strong Organization
- Client Relationship Building
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Appointment management
- Virtual Assistance
- Documentation
- Data entry expertise
- Follow-up skills
Volunteering
I volunteer as a docent for the Martin Luther King center, assisting with chaperoning and registration for events as well as any administrative or clerical needs that arise. I also volunteer with Empowerment Resource Center, where I assist with recruiting and registration for bi-annual health fairs.
Timeline
Appointment Coordinator
Waystar
12.2023 - 04.2024
Insurance Billing Specialist
Revenue Group
01.2022 - 05.2023
Medical Office Receptionist
TaskUs
09.2020 - 10.2022
Front Desk Medical Receptionist
A.G Rhodes
12.2019 - 08.2020
Front Desk Receptionist
Tailored Management
11.2017 - 07.2021
Bachelor of Science - Business Administration
Pennsylvania State University
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