Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Azia Gunzelman

South Saint Paul

Summary

Dedicated to enhancing operational efficiency and leading teams effectively, accomplished technical specialist with a history of managing complex tasks and executing strategic initiatives. Consistently delivers quantifiable results. Strong adaptability and negotiation skills promote effective communication and teamwork. Proficient in data analysis and strategic planning, ensures optimal performance in challenging environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Specialist

Apple
07.2024 - Current
  • Resolved connectivity and account issues as part of Tier 1 technical support for Apple devices
  • Secured high customer satisfaction ratings by skillfully de-escalating technical problems
  • Collaborated with team members to onboard new staff and refine troubleshooting processes
  • Enhanced capabilities in identity and access management, prioritizing Apple ID security measures

Tech Sales & Support Specialist

Wireless World-Verizon Retailer
07.2021 - 06.2024
  • Supported user devices, including mobile devices, hotspots, and routers; configured operating systems and ensured connectivity
  • Managed customer records, security settings, and device configurations to establish effective AD and IAM principles
  • Developed internal inventory tracking processes that enhanced operational accuracy and minimized shrinkage
  • Achieved recognition in top 10% company-wide for customer satisfaction; trained new staff on troubleshooting techniques

Education

University of Wisconsin
Madison, WI

Skills

    Systems Administration: Basic knowledge of Active Directory (user account management, permissions, group policy basics), Microsoft 365
    Operating Systems: Windows 10/11, macOS, and basic Linux
    Technical Support: Tier 1/2 support, hardware/software troubleshooting, remote assistance
    Networking: TCP/IP, DNS, DHCP, LAN/WAN
    Security and Access Management: MFA setup, endpoint protection, and phishing identification

    Customer-facing support: verbal/written communication, help desk support, device setup
    Documentation and Process: SOP creation, internal knowledge base contribution, and process improvement
    Tools and Platforms: Google Workspace, iOS/Android support, MDM familiarity
    Soft skills: attention to detail, time management, team collaboration, and initiative-driven

Certification

CompTIA Security+ (Expected June of 2025)

Timeline

Specialist

Apple
07.2024 - Current

Tech Sales & Support Specialist

Wireless World-Verizon Retailer
07.2021 - 06.2024

University of Wisconsin

Similar Profiles

CREATE PROFILE
Azia Gunzelman