Azia M. Perkerson
Fayetteville,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Insulation Mechanic
Areotek
Newport News, VA
08.2024 - Current
- Constructed modular insulation materials for various uses and applications.
- Measured, cut and laid insulating blankets for water heaters and tanks.
- Efficiently coordinated with teams of other tradesmen on large scale projects.
- Set up and operated fabricating equipment to cut, bend, and straighten sheet metal for insulation projects.
- Applied and prepared cement, epoxy, and other durable adhesives as part of insulation installation.
Amazon Delivery Driver
Mobile Delivery
Chesapeake, VA
05.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Mechanical Insulator
Norfolk Naval Shipyard
Portsmouth, VA
01.2024 - 03.2024
- Carefully evaluated blueprints and work plans to make accurate cuts and prepare correctly-sized pieces for specific installation requirements.
- Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
- Prepared surfaces for insulation with help of adhesives, cement and other compounds.
- Worked closely with other trades on construction sites such as electricians, welders, and pipefitters to ensure seamless coordination during the insulation process.
Assistant Manager Maker Foreman- Insulator
Huntington Ingalls
Newport News, Virginia
10.2020 - 01.2024
- Researched marine structures and layout to organize logistics
- Trained 20 new employees on proper installation techniques, equipment, and materials
- Remove, repair, and install various types of insulation, including fiberglass such as (Hullboard, Tape, cloth), calcium silicate, rubbatex from piping systems, ventilation systems, and various components and structures throughout the ship
- Used power tools such as Needle guns, Deck crawlers, Grinders and Sanders
- Contributed to team efficiency by accurately measuring, cutting, and fabricating insulation components for timely project completion.
- Collaborated with team members on large-scale projects, coordinating efforts to ensure quality installations within set deadlines.
- Maintained a clean and organized work site, effectively mitigating potential hazards during installation projects.
- Conducted regular inspections of installed insulations systems, identifying areas requiring maintenance or replacement to maintain high performance levels.
Correctional Officer
Hampton Roads Regional Jail
Portsmouth, Virginia
11.2017 - 10.2020
- Assisted in crisis situations by utilizing de-escalation techniques and adhering to established protocols.
- Provided timely responses during emergencies, ensuring appropriate action was taken according to established procedures.
- Worked collaboratively with mental health professionals in developing specialized care plans for at-risk individuals within the jail population.
- Reduced contraband incidents by conducting thorough searches and maintaining strict adherence to security protocols.
- Communicated effectively with diverse populations of inmates, addressing individual needs while upholding security standards.
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
Customer Care Representative
Ibex Global
Hampton, Virginia
03.2017 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Supervisor
Wendys
Chesapeake, Virginia
04.2014 - 03.2017
- Efficiently maintained the store's inventory by conducting regular stock checks and coordinating restocking logistics
- Recorded the store's weekly activity and analyzed it to determine supply and demand
- Fostered teamwork and a positive work environment by resolving conflicts and promoting open communication
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Education
Social Science -
Tidewater Community College
12.2014
Diploma - General Education
Woodrow Wilson High School
01.2013
Skills
- Cash Register
- PC/Mac compatibilities
- Windows XP
- Microsoft Word
- Excel
- Type 25 wpm
- Management
- Sales Experience
- Multi-tasking
- Interpersonal communication skills
Qualificationhighlights
- Secret Security Clearance
- CPR Certified
- Vent Plenum Certified
- Harness Qualified
- Respirator Qualified
Timeline
Insulation Mechanic
Areotek
08.2024 - Current
Amazon Delivery Driver
Mobile Delivery
05.2024 - 08.2024
Mechanical Insulator
Norfolk Naval Shipyard
01.2024 - 03.2024
Assistant Manager Maker Foreman- Insulator
Huntington Ingalls
10.2020 - 01.2024
Correctional Officer
Hampton Roads Regional Jail
11.2017 - 10.2020
Customer Care Representative
Ibex Global
03.2017 - 11.2017
Shift Supervisor
Wendys
04.2014 - 03.2017
Social Science -
Tidewater Community College
Diploma - General Education
Woodrow Wilson High School