Azia Smith
Valdosta,GA
Summary
Adept at fostering sustainability and enhancing customer satisfaction, my tenure at Concentrix showcased my environmental compliance and exceptional communication skills. Leveraging teamwork and problem-solving abilities, I significantly contributed to project success and customer support, including identity theft resolution. My diverse background also includes sales growth at Dollar General Market and educational development at Kreative Kidz, underlining my adaptability and relationship-building prowess.
Overview
6
6
years of professional experience
Work History
Saving Specialist
Concentrix
08.2023 - Current
- Contributing to a highly skilled workforce capable of handling complex projects.
- Implemented environmentally friendly practices throughout the paving process, promoting sustainability within the industry.
- Provided superior customer service throughout each project phase, addressing inquiries promptly and professionally while maintaining open lines of communication.
- Improved customer satisfaction with high-quality paving solutions tailored to their specific needs.
- Demonstrated excellent problem-solving skills by addressing unexpected challenges during the paving process swiftly and effectively.
- Collaborated with cross-functional teams, ensuring smooth communication and coordination for successful project execution.
- Coordinated with other personnel to complete jobs on time and within specifications.
- Helped customers who have been a victim of identity theft. Took the proper steps to submit a claim on and disputed any transactions that were fraudulently made.
- Freeze or replace credit cards for customers.
- Update customer, personal identification information.
- Open certificated deposit, online savings and input money for customers via their bank manually or internally.
- Offered customers current rates and annual percentage yields offered at the time.
- Helped customers with tech-support.
Sales Associate
Dollar General Market
06.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Childcare Teacher
Kreative Kidz
01.2019 - 12.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Improved literacy skills among students by incorporating engaging reading materials and targeted writing exercises.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Implemented age-appropriate curricula to meet needs of young learners.
Education
GED -
Paxen
Valdosta, GA06.2020
Skills
Site preparation
Timeline
Saving Specialist
Concentrix
08.2023 - Current
Sales Associate
Dollar General Market
06.2019 - 12.2019
Childcare Teacher
Kreative Kidz
01.2019 - 12.2019
GED -
Paxen
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