Azieb (Mimi) Alemu
Lawrenceville,GA
Summary
Multilingual customer service professional. Devoted to achieving customer satisfaction as well as meeting, and surpassing company expectations. I'm a self-starter, flexible, independent, organized, punctual, polite, and hardworking. Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
14
14
years of professional experience
Work History
Universal Banker/Sales Associate Supervisor
United Bankshares
04.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately while ensuring compliance with banking regulations and policies.
- Educated customers on financial products, enhancing their understanding of services offered.
- Collaborated with team members to streamline account opening procedures, improving efficiency.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Deposit Solutions Specialist
Quantum Bank
08.2021 - 04.2023
- Managed and supervised all functions of the teller line.
- Provided leadership, plan and organize daily activities.
- Performed routine audits on teller drawers, conduct monthly internal audits of branch activities to verify all required compliance is being met.
- Coordinated the shipping and ordering of branch cash supply to sufficiently meet customer needs.
- Perform teller responsibilities such as cashing checks, making deposits, process night drop and mail in deposits.
- Trained new employees and work with the team in continuing compliance and product knowledge.
- Assisted management and partners to successfully meet branch sales goals by cross-selling and making customer referrals.
- Managed the new account opening process for checking, saving, CD's and IRA
- Completed all account maintenance and client requests such as wire transfers, account servicing, enrolling customers into online banking and unlocking accounts.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
Teller
Wells Fargo Bank
06.2018 - 01.2021
- Provided account services to customers by receiving deposits and loan payments
- Cashing checks
- Issuing savings withdrawals
- Recording night and mail deposits
- Selling cashier's checks, traveler's checks, and series e bonds
Customer Service Rep
National Corp. Housing
05.2015 - 10.2017
- Ensuring quality of apartment conditions meets company standards
- Meeting with clients to document apartment conditions, and perform inspections when requested
- Reporting and ensuring resolution of maintenance issues or the acquisition of items needed in units
- Maintaining inventory necessary for staff to perform daily duties and for clients to receive necessary items
- Developing and maintain on-site relationships with customers, clients, and vendors
- Supervising daily communications to ensure that staff performs all tasks effectively
Control Room Supervisor
GDOT
11.2011 - 12.2013
- Supervised the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures
- Computed and documented financial information such as balances, totals, and commissions using Microsoft Excel
- Coordinated activities with other supervisory personnel or with other work units or departments.
Education
Georgia State University - Business Administration
Georgia State University
555 N Indian Creek Dr.12.2025
High School -
Ballard High School
06.2001
Skills
- Strong Interpersonal communication skills
- Problem analysis and problem solving
- Organizational skills
- Adaptability
- Ability to work under pressure
- Proficient in Microsoft Office
- Supervising
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
Languages
Arabic
Full Professional
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteHybridTimeline
Universal Banker/Sales Associate Supervisor
United Bankshares
04.2023 - Current
Deposit Solutions Specialist
Quantum Bank
08.2021 - 04.2023
Teller
Wells Fargo Bank
06.2018 - 01.2021
Customer Service Rep
National Corp. Housing
05.2015 - 10.2017
Control Room Supervisor
GDOT
11.2011 - 12.2013
High School -
Ballard High School
Georgia State University - Business Administration
Georgia State University