Azim UDDIN
Waltham,Bangladesh
Summary
I am a warm, friendly, honest and hardworking person with a course in Food and Beverage Service in Tourism and Hospitality Industry. I have done Honors and Masters in Finance and Banking. Although my educational background is diverse, I have extensive hands-on experience in the restaurant and hospitality industry over the last 10 years. I love working in this industry. By working in this industry 10 years, now I am a skilled worker. I am proud to work in this industry. Making people happy through good and quality service seems worthwhile to me.
Overview
16
16
years of professional experience
Work History
Line Cook
Hilton Garden in Boston Waltham
03.2025 - Current
- Prepared and plated menu items according to recipes and presentation standards.
- Operated kitchen equipment, ensuring proper use and maintenance for safety compliance.
- Collaborated with team members to maintain high standards of food quality and cleanliness.
- Assisted in inventory management, tracking ingredient levels to minimize waste.
- Trained new staff on kitchen procedures, safety protocols, and food preparation techniques.
- Streamlined prep processes, enhancing efficiency in meal service during peak hours.
- Developed new recipes, incorporating seasonal ingredients to refresh menu offerings.
Outlet In-charge
Gloria Jeans Coffees, Bangladesh
02.2018 - Current
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules
- Keeping track of employees hours
- Recording payroll data
- Ordering food, linens, gloves and other supplies while staying budget limitations
- Supervising daily shift operations
- Ensuring all end of day cash outs are correctly completed
- Coordinating daily front and back of house restaurant operations
- Controlling operational costs and identifying ways to cut waste
Team Leader, Sales Operations
Dunkin Donuts- DH Restaurant Group
04.2025 - 10.2025
- Led cross-functional teams to streamline sales processes and enhance operational efficiency.
- Developed and implemented sales strategies to improve customer engagement and satisfaction.
- Analyzed sales data to identify trends, informing strategic decisions for resource allocation.
- Mentored junior staff, fostering a culture of continuous improvement within the sales operations team.
Shift Manager
Gloria Jeans Coffees, Bangladesh
01.2016 - 01.2018
- Resolved guest concerns and complaints in order to maintain a positive work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant
- Oversee inventory management, ordering, food and quality control of food products
- Effectively lead and motivate employees through implementation of in house training to result in increased productivity levels and employee satisfaction
- Supervised the preventative maintenance and upkeep of equipment, and facility
- Supervised the overall performance of food service facility and kitchen operations
- Scheduling daily and weekly roaster
Team Leader & Supervisor
Gloria Jeans Coffees Bangladesh
03.2012 - 11.2015
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders into a point of sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
- Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups and salads while following cooking instructions, safety procedures and sanitary requirements
- Handle guests concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Developed operational strategies that improved workflow efficiency within the café environment.
- Trained staff on product knowledge and customer engagement techniques to boost sales performance.
- Resolved customer complaints effectively, fostering a positive brand image and retention rates.
- Analyzed performance data to identify areas for improvement and implement corrective actions promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Trainee+Team member
Washington Hotel, Bangladesh
09.2009 - 02.2012
- Knowing and maintaining restaurant rules & the rules of order taking
- Enhancing food knowledge, Menu knowledge, Knowing the section work
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils and servicing restrooms
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate code
Education
Computer Certificate Program - undefined
NYTTC(National Youth &Technical Training Centre)
MBA-Masters of Business Administration - Finance & Banking
Govt.Titumir College under Dhaka University
01.2014
BBA-Bachelor of Business Administration - Finance & Banking
National University
Bangladesh01.2013
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BHMTT(Bangladesh Hotel Management & Tourism Training Institution)
01.2009
Internee - undefined
Washington Hotel, Dhaka
Dhaka, Bangladesh01.2009
Higher Secondary School Certificate - HSC
Dhaka Bigyan College
Bangladesh01.2008
Secondary School Certificate - SSC
Labsha Imdadul Haque High School
Bangladesh01.2006
Skills
- Managing Skills
- Relationship Management
- Planning
- Prioritization
- Critical thinking
- Industry knowledge
- I have excellent communication in English both written and verbal with an emphasis on helping and supporting others
- Communicate in a compassionate, warm, and friendly way with customers and staff
- Co-operative with team members Respects others values, listens well
- I am friendly, optimistic, and self- motivated professional
- I am a natural at building relationships, motivating others and being part of a team
- I have leadership skills and collaborative abilities
- I have a positive “I can, I will” attitude, energetic and willing to assist in a time of need
- I am organized, calm and positive under a lot of work pressure Even if big orders or big events are stressful, I try and do them well together with the team Which makes work easy and fulfilling
- Software /Application :Microsoft Office packages(MS word,MS Excel,MS power Point,Adobe
- Photoshop and Access)
- Web Application :E-mail,Internet Browsing, web
- Searching :Good typing speed,Sound knowledge
HOBBIES AND INTERESTS
Passionate about helping people in poverty, Development Studies in any business related field, Too much interest to work with Hospitality Industry, Creative working in multicultural environment, Get acquainted with various people
Languages
English
Full Professional
Hindi
Professional Working
Bangla
Native or Bilingual
PASSION For Service
- I am passionate about serving people and have enjoyed the past 10 years in this hospitality field.
- Hospitality and service is in my DNA. I have a love of servicing and I am 100% committed to always giving my best.
ORGANIZATIONAL SKILLS
I am organized, calm and positive under a lot of work pressure. Even if big orders or big events are stressful, I try and do them well together with the team. Which makes work easy and fulfilling.
Timeline
Team Leader, Sales Operations
Dunkin Donuts- DH Restaurant Group
04.2025 - 10.2025
Line Cook
Hilton Garden in Boston Waltham
03.2025 - Current
Outlet In-charge
Gloria Jeans Coffees, Bangladesh
02.2018 - Current
Shift Manager
Gloria Jeans Coffees, Bangladesh
01.2016 - 01.2018
Team Leader & Supervisor
Gloria Jeans Coffees Bangladesh
03.2012 - 11.2015
Trainee+Team member
Washington Hotel, Bangladesh
09.2009 - 02.2012
Computer Certificate Program - undefined
NYTTC(National Youth &Technical Training Centre)
MBA-Masters of Business Administration - Finance & Banking
Govt.Titumir College under Dhaka University
BBA-Bachelor of Business Administration - Finance & Banking
National University
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BHMTT(Bangladesh Hotel Management & Tourism Training Institution)
Internee - undefined
Washington Hotel, Dhaka
Higher Secondary School Certificate - HSC
Dhaka Bigyan College
Secondary School Certificate - SSC
Labsha Imdadul Haque High School