Azim Wafa
Boston,MA
Summary
Highly motivated and efficient team player with a diverse professional background. Possess strong interpersonal and communication skills, demonstrated through effective collaboration with diverse individuals in various roles. A quick learner, able to manage tasks efficiently even under pressure. Proficient in computer systems, including MS Office, with a knack for troubleshooting IT issues and familiarity with multiple operating systems. Fluent in both English and Dari (Persian), facilitating clear communication in multicultural settings.
Overview
9
9
years of professional experience
Work History
Economic Assistance Case Manager
Commonwealth of Massachusetts - DTA
Boston, MA
04.2024 - Current
- Perform all case maintenance tasks related to TAFDC, EAEDC and SNAP, and assist with additional assistance for benefits, referrals to other state agencies and community partners, and other resources to support clients as necessary.
- Prepare and deliver explanations of initial and ongoing eligibility decisions.
- Conduct interactive interviews; utilizing the agency's PC based eligibility system.
- Obtain, review, verify, and process client information and determine eligibility.
- Provide responsive client-centered communication that supports individual family goals.
- Determine work program requirement status for clients of TAFDC and ensure all clients are connected to employment and training opportunities available.
- Assist clients with developing and implementing an employment plan and provide services that support client economic mobility and employment.
- Provide guidance, resources and placement assistance for job training and support services available in community including employment plans, education and skill assessments, child care, and transportation when appropriate.
- Monitor sanction process and employ re-engagement strategies to promote client participation and mitigate challenges.
- Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.
- Report all Domestic Violence issues to the appropriate Domestic violence specialist immediately.
- Ensure all clients are made aware of ADA services provided by the required staff.
Refugee & Immigrants Case Manager
Catholic Charities of Boston
Boston, MA
12.2021 - 04.2024
- Provides a comprehensive orientation and intake to newly arriving refugees and assesses client's needs and goals, communicates expectations of the resettlement process and establishes a strong, supportive relationship with the client.
- Educates clients throughout the R&P period on how to access needed services so that refugees can attain and maintain self-sufficiency once completing Exodus programs.
- Ensures the provision of mandated core services including a health department screening, applying for social security cards, public benefits, medical care, school enrollment, and all other required services.
- Maintains up-to-date programmatic knowledge of all services (health department, social security, DTA, etc.) involving refugees.
- Provides information and referrals that are culturally and financially appropriate to assist clients in maintaining basic needs and reaching self-sufficiency.
- Maintains up-to-date knowledge of the requirements of the U.S Dept of State Cooperative Agreement, Massachusetts Refugee Resettlement Program Guidelines and the Policies and Procedures of the agency.
- Provides or secures transportation to refugees for needed services.
- Secures interpreters for clients who have limited understanding of the English language.
- Documents all services provided to clients in accordance with Cooperative Agreement, Massachusetts Refugee Resettlement Program Guidelines and agency's policies and procedures.
- Prepares client reports within required deadlines.
- Coordinates with agency staff on other client needs that arise and makes referrals accordingly.
- Ensures that program goals and outcomes are achieved.
- Works closely with agency staff to ensure that all services are delivered to clients.
- Attending weekly staff and team meetings.
- Participates in agency staff training and development activities.
- Participates in the on-call ER/Airport rotation.
- Performs other duties as may be required by the supervisor.
Store Supervisor
AutoZone
Malden, MA
03.2020 - 12.2021
- Assists Store Manager with supervising, training, and developing store personnel.
- Delegates and ensures store merchandising tasks are completed in a timely manner.
- Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash, and lane accountability.
- Ensures all company policies, and loss prevention procedures are followed.
- Maintains a safe working environment while ensuring employees are implementing those practices including PPE (Personal Protective Equipment).
- Communicates team issues and concerns to the Store Manager in a timely and confidential manner.
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment.
- Manages emergency situations and conducts proper emergency procedures.
- Follow proper accident procedures.
- Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence.
Fulfillment Associate
Amazon
Boston, MA
09.2019 - 05.2021
- Fulfill Amazon Prime grocery orders for delivery and customer drop offs in a timely, respectful manner
- Ensure sold product quality and maintain excellent customer shopping experience at Whole Foods
- Helping Shoppers and answering to their questions in case of having problems and questions and making sure that everyone performing their tasks in beast quality and safely
- Independently assess all aspects of associate work performance and provide timely and detailed feedback
- Ensure work areas remain clean and are properly equipped
- Training new shoppers on their Day One as needed to help them do their tasks to a high standard quality
- Identify and address safety hazards within the work area and participate in safety initiatives.
Automotive Mechanic
Baradaran Workshop
Kabul, Afghanistan
07.2015 - 08.2019
- Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections.
- Diagnose mechanical and electrical problems using advanced diagnostic tools and equipment.
- Repair and replace faulty parts and components, including engines, transmissions, and braking systems.
- Conduct thorough inspections of vehicles to identify potential issues and recommend necessary repairs.
- Test drive vehicles to ensure proper functioning after repairs and maintenance.
- Maintain accurate records of all services performed and parts used.
- Communicate effectively with customers to explain vehicle issues and repair options.
- Keep up-to-date with the latest automotive technologies and repair techniques.
- Follow all safety procedures and guidelines to ensure a safe working environment.
Education
Associate of Science - Information Technology
Bunker Hill Community College
Charlestown, MA04-2026
Skills
- Case Management
- Performance Tracking
- Regulatory Compliance
- Needs Assessment
- Social Work
- Organization and Multitasking
- Problem-Solving
- Documentation And Reporting
- Data Entry and Analysis
- Interpersonal Communication
- Adaptability and Flexibility
- Customer service
Timeline
Economic Assistance Case Manager
Commonwealth of Massachusetts - DTA
04.2024 - Current
Refugee & Immigrants Case Manager
Catholic Charities of Boston
12.2021 - 04.2024
Store Supervisor
AutoZone
03.2020 - 12.2021
Fulfillment Associate
Amazon
09.2019 - 05.2021
Automotive Mechanic
Baradaran Workshop
07.2015 - 08.2019
Associate of Science - Information Technology
Bunker Hill Community College
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