Azim Matt Velez
Kissimmee,FL
Summary
Seeking a long term position where I can utilize my in depth experience to make an immediate positive impact as an asset to the company, while being recognized for my professional expertise.
Overview
15
15
years of professional experience
Work History
Trainer/ Delivery Driver/ Technician
Restaurant Technologies Inc.
Plant City, FL
12.2022 - Current
- Deliver food oil products in an efficient and timely manner while working in diverse weather conditions
- Calculate customer's order; maintain proper billing and keep all paper work updated using Company app programs
- Complete all necessary paper work required by the company policies and governmental regulations
- Follow all safety protocols daily
- Trained and motivated new hires to succeed in this fast pace environment while demonstrating leadership skills
- Trained and assisted new drivers on routes while also examining their safety driving ability for large oil trucks
- While executing time managing tactics and also helping develop drivers weak points into their strengths
- Required to wear proper PPE
- Incorporate time management skills on a continuous basis
- Ensure compliance with established policies and procedures including safety (HACCP, OSHA) personal, security, pest control and shrink control
- Executed a consistent display of loyal and highly satisfied customer base through proactive management of team customer service strategies
- Daily communication with management about oil gallons needed for the days delivery
- Proficient in using multiple GPS navigation systems and tracking software to plan routes and coordinate deliveries effectively
- Strong communication skills with the ability to interact professionally with customers and resolve any delivery issues that may arise
- Installed, maintained, and repaired various electronic systems and equipment as a Technician.
Assistant Manager/Driver/ Trainer
Consolidated Bus Transit
Bronx, NY
01.2018 - 03.2022
- Trained and assisted new drivers on routes while also examining their safety driving ability for large busses and also help develop drivers weak points into their strength
- Helped reroute drivers troubles areas on a daily basis also focused on route development
- Answered phones calls from parents with concerns, pick up times, and confirmed locations
- Handle parents/teachers issues, complaints with courtesy and prompt manner while exhibiting an overall customer-focused style of service
- Route assists in training drivers, while demonstrating leadership skills
- Required to wear proper PPE
- Incorporate time management skills on a continuous basis
- Developed and implemented training programs for new employees
- Responsible for budgeting and forecasting for department expenses
- Assisted with performance evaluations and provided feedback for improvement on staff members
- Implemented new technology systems to enhance communication and tracking capabilities
- Collaborated with other departments to streamline processes and improve efficiency.
Assistant Manager/Customer Service Representative
Rite-Aid Pharmacy
Mount Vernon, NY
01.2013 - 01.2017
- Provided excellent customer service, assisting patients with prescription inquiries and medication counseling
- Managed inventory for a busy retail pharmacy, ensuring adequate stock levels and minimizing waste
- Participated in pharmacy quality assurance programs, auditing medication dispensing accuracy and documentation
- Assisted in the implementation of new pharmacy technologies and software systems to enhance efficiency and accuracy
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Reduced financial discrepancies to minimize threats to health and productivity of business
- Ensured proper procedures were followed for cash transaction and bank deposits
- Interacted with vendors to order ads, seasonal, and basic merchandise for the store
- Managed the adherence to all regulatory and compliance legislation and polices
- Prepared Retail store for physical inventory by ensuring merchandise on the sales floor and in the stockroom was in order and easy to access
- Provided recalled, damaged, outdated, and transferred merchandise
- Received merchandise deliveries from vendors and Distribution centers
- Utilized Workforce Management software to complete the associates work schedule
- Verified vendor Invoice information was accurate and entered vendor invoice into the accounts payable system
- Incorporate time management skills on a continuous basis.
Customer Service/Delivery Driver/Loader
Unisex Textile Rental Services
Hoboken, NY
01.2010 - 01.2013
- Provided product recommendations and information to customers
- Implemented customer feedback to enhance service quality and efficiency
- Assisted with order processing, refunds, and exchanges
- Resolved customer complaints and issues in a timely and professional manner
- 22 Ft Truck with lift gate
- Daily Truck inspection with walk around and Ryder/Penske inspection sheet finishing up with driver log book
- Deliver products in an efficient and timely manner while working in diverse weather conditions
- Calculate customer's order; maintain proper billing and keep all paper work updated using wireless scanner
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Complete all necessary paper work required by the company policies and governmental regulations
- Maintained a commitment to following safety protocols at all times
- Maintain equipment and company's vehicle clean and organized, reinstalled locks for hospital lockers
- Cross checked products with delivery receipts to ensure that products were not missing for drivers
- Carefully loaded and unloaded heavy and light material consistently
- Developed customer loyalty and highly satisfied customer base through a proactive management of team customer service strategies
- Required to wear proper PPE
- Incorporate time management skills on a continuous basis.
Education
High School Diploma -
Belford High School
05.2004
Skills
- Microsoft Word
- Excel
- Edge
- Outlook
- Customer/ Employee relations
- Communication/ Administrative skills
- Training / Mentoring
- Impeccable Time-Management
- One on One meetings
- Adaptability
- Course Planning
- New Hire Training
- Training Needs Analysis
- Strong Work Ethic
- Conflict resolution abilities
- Professionalism
- Teamwork and Collaboration
- Active Listening
- Analytical Skills
- Public Speaking
- Creative Problem-Solving
- Budget Administration
Certifications courses
- Board of Education Certified and
- 19A Certified
- Valid Medical DOT Expire 2025
- Ryder Fleet Safety Course for Commercial Vehicles Training
- Valid Florida State Commercial Driver's License (CDL) Class B with Air Brake, Tanker, hazmat, School Bus and Passenger Endorsements
- Smiths 5 Keys of Driving Safety Course Training
- 6-20 FL Adjuster license
- Xactimate 12 hour training course completion
Languages
English
Timeline
Trainer/ Delivery Driver/ Technician
Restaurant Technologies Inc.
12.2022 - Current
Assistant Manager/Driver/ Trainer
Consolidated Bus Transit
01.2018 - 03.2022
Assistant Manager/Customer Service Representative
Rite-Aid Pharmacy
01.2013 - 01.2017
Customer Service/Delivery Driver/Loader
Unisex Textile Rental Services
01.2010 - 01.2013
High School Diploma -
Belford High School
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