Azina Rockmore
Las Vegas,NV
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
CSR
America Call Center
Las Vegas , NV
03.2021 - 12.2024
- Consulted with customers regarding needs and addressed concerns.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained records of customer interactions, transactions, comments and complaints.
CSR
AppleOne Employment Agency/ Sprint Wireless
Las Vegas, NV
05.2018 - 02.2021
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
CSR
Concentrix/ Bank of America
Las Vegas, NV
11.2017 - 04.2018
- Followed strict compliance guidelines when completing financial transactions for customers.
- Researched customer inquires regarding their accounts using internal banking systems.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Maintained accurate records of all financial transactions.
- Maintained confidentiality of bank records, transactions and customer information.
- Educated customers about different types of banking services available at the branch.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Education
High School Diploma -
Hillcrest High School
Riverside, CA05-2009
Skills
- Troubleshooting
- Conflict resolution
- Quality assurance
- Problem resolution
- Critical thinking
- Flexible and adaptable
- Communication
- Decision-making
- Time management
Timeline
CSR
America Call Center
03.2021 - 12.2024
CSR
AppleOne Employment Agency/ Sprint Wireless
05.2018 - 02.2021
CSR
Concentrix/ Bank of America
11.2017 - 04.2018
High School Diploma -
Hillcrest High School
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