Aziyah Gist
West Orange,NJ
Summary
Customer care executive with extensive experience in problem-solving and event planning. Demonstrated ability to enhance customer satisfaction through effective communication and organizational skills. Proven expertise in social media marketing, contributing to brand visibility and engagement. Committed to delivering exceptional service and creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Volunteer
Alpha Kappa Alpha Sorority Inc
Morristown, NJ
09.2021 - 12.2024
- Participated in team-building exercises to strengthen relationships among volunteers.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort, and skills to achieve the organization's goals.
- Followed directions from supervisors, and completed tasks within the appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Volunteer
L-Train
Orange , NJ
09.2021 - 12.2024
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Assisted with fundraising efforts, including event planning (such as toy drives, book bag giveaways, and food pantries), and donor outreach.
- Provided guidance and support to fellow volunteers during their shifts.
- Helped with prep, setup, and breakdown of community and public events, such as the annual gala, annual basketball tournaments, and annual masquerade ball.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Customer Care Executive
Jarid Jamar Construction Company
West Orange, NJ
06.2024 - 09.2024
- Assisted customers with inquiries about construction services and project details.
- Managed customer accounts and updated information in the company database.
- Collaborated with team members to resolve client issues efficiently.
- Handled customer complaints and facilitated resolutions to enhance satisfaction.
- Processed customer orders and maintained accurate records of transactions.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Recorded details of all inquiries, complaints, and comments.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Processed customer orders, forms, applications, and requests efficiently.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
Education
High School Diploma -
Johnathan Dayton Highschool
Springfield, NJ06-2025
Skills
- Event planning
- Fundraising strategies
- Social media marketing
- Customer service
- Team collaboration
- Community outreach
- Time management
- Problem solving
- Fundraising events
- Clerical support
- Friendly and outgoing
- Adaptability and dependability
- Empathy and patience
- Clear communication
- Verbal and written communication
- Marketing and promotion
- Administrative tasks
- Operations support
- Attention to detail
- MS office
- Telephone etiquette
- Computer skills
- Google suite proficiency
- Multitasking and organization
- Administrative support
- Social media management
- Teamwork and collaboration
Affiliations
- Yearbook committee
- Team captain of the dance team
- Active member of the social media department at We Neva Done Entertainment Company
References
References available upon request.
Timeline
Customer Care Executive
Jarid Jamar Construction Company
06.2024 - 09.2024
Volunteer
Alpha Kappa Alpha Sorority Inc
09.2021 - 12.2024
Volunteer
L-Train
09.2021 - 12.2024
High School Diploma -
Johnathan Dayton Highschool
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