Aziz Bessrour
Orlando,FL
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Contract Processor Administrator
Westgate Lakes Resort & Spa
Orlando, FL
04.2023 - 01.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Obtained signatures for financial documents and internal and external invoices.
Sales Associate
Westgate Lakes Resort & Spa
Orlando, FL
04.2021 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Obtained signatures for financial documents and internal and external invoices.
Lifeguard Instructor
YMCA Child Development Center
Orlando, FL
05.2019 - 04.2020
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Participated in workshops, trainings and conferences to improve educational skills.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Retail Sales Associate
Tilly's Clothing Store
Orlando, FL
09.2018 - 01.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended merchandise to customers based on needs and preferences.
InHouse Administration
Westgate Lakes Resort & Spa
Orlando, FL
04.2018 - 08.2018
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FLSkills
- Production Processes Knowledge
- Teamwork and Coordination
- Problem-Solving
- Policy and Procedure Adherence
- Time Management
- Customer Service
- Excellent Communication Skills
- Strategic Planning
- Sales Expertise
- Sales Closing
Languages
English
Full Professional
Arabic
Limited
Timeline
Contract Processor Administrator
Westgate Lakes Resort & Spa
04.2023 - 01.2024
Sales Associate
Westgate Lakes Resort & Spa
04.2021 - 08.2021
Lifeguard Instructor
YMCA Child Development Center
05.2019 - 04.2020
Retail Sales Associate
Tilly's Clothing Store
09.2018 - 01.2019
InHouse Administration
Westgate Lakes Resort & Spa
04.2018 - 08.2018
Associate of Arts - Business Administration
Valencia College
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