Aziz Bouhlal
East Stroudsburg,USA
Summary
Dynamic and results-driven professional with extensive experience at Hilton Garden Hotel, excelling in customer service and reservation management. Proven ability to enhance guest satisfaction through effective communication and crisis management. Adept at multitasking and team coordination, ensuring seamless operations and memorable experiences for all guests.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Walmart
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Trained new team members on company policies and customer service best practices.
- Analyzed customer feedback to identify trends and recommend solutions for service enhancement.
- Led initiatives to improve response times, resulting in increased operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Concierge Agent
Hilton Garden Hotel
02.2022 - 12.2024
- Greeted guests upon arrival, providing a friendly and professional welcome.
- Delivered detailed information about hotel services, amenities, and local attractions.
- Managed reservations and updated guest information in the system.
- Processed check-ins and check-outs smoothly, ensuring a seamless guest experience.
- Handled payments, processed transactions, and issued receipts.
- Coordinated with housekeeping and maintenance for room readiness and guest satisfaction.
- Managed phone calls, redirected inquiries, and responded to guest needs.
- Maintained confidentiality while updating guest records.
- Monitored hotel security, issued room keys, and ensured proper check-in procedures.
- Assisted with administrative tasks, including preparing reports and managing mail.
Admin Assist/Concierge Agent
Majestic Hotel
02.2021 - 01.2022
- Created a welcoming atmosphere for guests, providing information about hotel services and amenities.
- Managed check-ins and check-outs in a timely and professional manner.
- Handled guest inquiries, reservations, and billing with attention to detail.
- Ensured room allocation based on guest preferences and availability.
- Coordinated with housekeeping and other departments to enhance the guest experience.
- Managed reservations through property management system, optimizing room assignments and customer satisfaction.
- Assisted guests with inquiries, providing local knowledge and personalized recommendations for dining and activities.
- Oversaw daily operations of concierge desk, improving workflow efficiency and response times to guest requests.
Travel Agent
Premisee Voyage
01.2017 - 02.2021
- Identified client travel preferences and recommended suitable vacation packages.
- Organized domestic and international trips, including booking flights, accommodations, and activities.
- Provided travel itineraries and detailed information on destinations, visa requirements, and local attractions.
- Coordinated transportation and arranged special services for clients.
- Managed payments for travel bookings and maintained accurate financial records.
Education
Bachelor of Science - Hotel Management
Leaders Training Center
Casablanca, Morocco01.2014
Skills
Customer Service
- Reservation & Billing Management
- Multitasking
- Team Coordination
- Crisis Management
- Communication
- Adaptability
- Problem-Solving
- Time Management
- Leadership
- Guest relations
- Reservation management
- Payment processing
- Room allocation
- Information dissemination
- Security monitoring
- Administrative support
- Communication skills
- Fluent bilingualism
Accomplishments
- Champion of Morocco in Muay Thai, African Champion in Muay Thai, 2012
LANGUAGES
Arabic, Native
French, Fluent
English, Fluent
Interests
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- High-Intensity Interval Training
Timeline
Customer Service Representative
Walmart
10.2025 - Current
Concierge Agent
Hilton Garden Hotel
02.2022 - 12.2024
Admin Assist/Concierge Agent
Majestic Hotel
02.2021 - 01.2022
Travel Agent
Premisee Voyage
01.2017 - 02.2021
Bachelor of Science - Hotel Management
Leaders Training Center