Aziz Jabar
2580 S Valley Hwy Apt 28
Summary
Dynamic and customer-focused professional with a strong work ethic, honed at Tom Bradley as a Valet Parking Attendant. Proven ability in vehicle parking efficiency and cash handling, complemented by exceptional problem-solving skills. Recognized for enhancing guest satisfaction through reliable service and effective communication, ensuring a welcoming atmosphere for all visitors.
Overview
3
3
years of professional experience
Work History
Valet Parking Attendant
Tom Bradley
02.2023 - 01.2025
- Greeting Guests: Welcoming guests as they arrive, offering friendly customer service, and providing clear instructions on valet parking procedures.
- Parking Vehicles: Safely parking guest vehicles in designated areas or parking structures, ensuring that vehicles are parked neatly and securely.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Maintained accurate records of parked vehicles locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintaining Valet Area: Keeping the valet parking area clean, organized, and free of hazards.
- Coordinating with Staff: Communicating effectively with other staff members to ensure smooth valet service, especially during busy periods.
- Managing Keys: Safeguarding vehicle keys and ensuring that they are returned to the correct vehicles promptly.
- Customer Service: Addressing any customer complaints or concerns in a professional and courteous manner.
- Adhering to Company Policies: Following all company policies, procedures, and local regulations related to valet parking and vehicle management.
Bellboy
SY Hussein
01.2023 - 12.2023
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
- Collaborated with other team members to provide seamless service during peak periods or high-occupancy events at the hotel.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Enhanced the overall atmosphere of the hotel''s public spaces by engaging in friendly conversations with guests while attending to their needs promptly.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Received consistent positive feedback from guests through comment cards and online reviews, reflecting exceptional dedication to providing outstanding customer service.
- Demonstrated mastery of various bell services tasks such as operating luggage carts safely, managing storage areas effectively, and tagging items accurately for retrieval later on.
- Increased hotel revenue by promoting available services, such as room upgrades, spa treatments, and special packages to guests.
- Excelled in multitasking abilities to handle multiple guest requests simultaneously without compromising quality of service.
- Contributed to team development by training new bell staff and sharing best practices for effective guest service.
- Safeguarded guest privacy by following strict protocols when entering rooms or handling personal belongings.
- Assisted guests with transportation arrangements, local attraction recommendations, and dining reservations to enhance their overall experience.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to assigned rooms and transported luggage.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Explained important features of guest rooms to travelers.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Posted and maintained public area signage for hotel.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Stored luggage for guests, retrieving baggage and items when notified.
- Trained and supervised new staff members on baggage handling procedures.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Opened doors and transported luggage for customers with care and efficiency.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
- Operated hydraulic elevators and stair lifts to move luggage between floors.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
Security Officer
Mahmoud Adam
03.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Associate Of Business Administration - Business Administration
University of Professional Studies
Ghana Accra 04.2019
Skills
- Quick decision making
- Ability to follow directions
- Team player mentality
- Adaptable to change
- Customer Service-oriented
- Strong work ethic
- Vehicle parking and retrieval
- Professional appearance
- Reliability and punctuality
- Clean driving record
- Basic car maintenance
- Loading and unloading
- Parking efficiency
- Memory retention
- Patience and tolerance
- Customer service excellence
- Baggage transport
- Baggage security
- Guest education
- Cash handling experience
- Vehicle safety
- Safe driving
- Client service
- Valet services
- Reliable and punctual
- Effective problem solving
Languages
English
Professional Working
Timeline
Valet Parking Attendant
Tom Bradley
02.2023 - 01.2025
Bellboy
SY Hussein
01.2023 - 12.2023
Security Officer
Mahmoud Adam
03.2022 - 03.2023
Associate Of Business Administration - Business Administration
University of Professional Studies
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