AZIZ KTIRI

• Sell all product and services offered by company
• Meet all sales objectives
• Handel all administrative aspects of sales: completing customer contracts and warranties, pulling all products from inventory, accepting customer payment and filing completed orders
• Provide professional customer education on products and services
• Maintain strong knowledge of all company product, accessories, pricing planes, promotion and service features
• Maintain Knowledge of competitive offers and provide critical market feedback to store Manger regarding local competition and product/service needs
• Handle services inquiries from customers
• Provides efficient, courteous customer service and assistance in all aspects of product offering and services.
• Helped customers complete purchases, locate items, and join reward programs.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Exceeded sales goals by 200% utilizing exemplary customer service skills.
• Managed and established business accounts with 50 individuals.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Managed cash register after end of shift to balance and record accurate transactions
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Developed professional relationships with customers to increase loyalty, retention and rapport
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
• Managed and established business accounts with [50] individuals

• Provide skilled technical & Sales support for all clients
• Provide professional customer education on products and services
• Provide expertise on testing and troubleshooting customer and client systems in regard to hardware, Software, network and user
• Provide Knowledge on servicing and sales support of accessories equipment
• Managing all coming traffic
• Being proficient in completing all aspect of OPUS transactions regarding replacement product and accessories
• Assisting staff in handling service traffic as per corporation requirement guidelines
• Maintaining organization and appearance of service facility
• Assisting on scheduling, meeting, collection of timesheets, reporting, audits, agendas and minutes
• Assisting in demonstrating hands on instruction at store level, provide constructive feedback by participating in performance evaluations and goal settings
• Demonstrating time management and multi-tasking ability
• Provide coaching and monitoring on core services
• Provide leadership/management to technical performing.
• Managed maintenance activities, supervised staff and inspected equipment.
• Wrote and revised maintenance procedures.

• Developed and implemented customer service policies and procedures.
• Assisted in resolving customer complaints and grievances.
• Utilized customer feedback to improve customer service.
• Monitored vehicle locations to coordinate timely arrivals.
• Tracked and monitored vehicle performance and maintenance.
• Scheduled deliveries and pickups according to customer needs.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Received new orders, prepared documentation, and assigned personnel.
• Managed customer accounts and invoicing.
• Maintained updated and detailed records of calls in physical and electronic database.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Answered phone calls and responded to customer emails.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Monitored and tracked dispatch communication systems.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Excellent customer service at all times.
• Clearly and concisely communicate with chauffeurs by radio, telephone, or computer in order to exchange information and receive requests for passenger service.
• Diligently organize, arrange and create daily schedules for diverse array of chauffeurs.
• Answer numerous phone calls and receive reservations for new and upcoming pickups while operating under strict deadlines and heavy workload.
• Closely monitored dispatch board to triage and prioritize over [50] daily calls

Provide excellent, at all times

• Clearly and concisely communicate with chauffeurs by radio, telephone, or computer in order to exchange information and receive requests for passenger service
• Diligently organize, arrange and create daily schedules for diverse array of chauffeurs
• Answer numerous phone calls and receive reservations for new and upcoming pickups while operating under strict deadlines and heavy workload
• Executive, : 2013
• Transport various clients to and from destinations in comfortable, safe and efficient manner
• Pick up or meet clients according to specific requests, appointments, or schedules, and always ensure highest standards of professionalism
• Effectively communicate with dispatchers by radio, telephone, or computer in order to exchange essential information and coordinate requests for passenger service.
• Responded to customer requests for products, services, and company information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Utilized customer service software to manage interactions and track customer satisfaction

• Was responsible for all aspects of restaurant set up, face-to-face customer service, bringing drinks, and continuously upselling specials
• Cleaned and polished all parts of food service areas while operating in fast-paced, high-stress environments
• Streamlined efforts to reset tables, clear dirty dishes, shine cutlery, refill drinks, and restock waiter stations / dinnerware to ensure workplace organization
• Helped server carry food to customers, stocked cabinets or serving areas with condiments and refilled condiment containers, and was recognized for work ethic.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Provided outstanding customer service by answering a large array of product questions and suggesting recommendations about the products
• Commended for ability to manage inventory, and compiled and maintained detailed records of quantity, type, and value of merchandise
• Prepared comprehensive list of depleted items and purchase new merchandise to sell, as well as integrating best practices to more efficiently receive and stock new inventory.
• Promoted available products and services to customers during service, account management, and order calls