Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aziz Samaniego

Summary

Dedicated and customer-focused professional with extensive experience in customer service, call center operations, and logistics. Adept at problem-solving, maintaining customer satisfaction, and improving service efficiency. Passionate about delivering high-quality support and ensuring positive client experiences.

Overview

12
12
years of professional experience

Work History

Logistics Coordinator

Tesla
03.2021 - Current
  • Managed the logistics department, overseeing daily operations and ensuring efficient team coordination
  • Delivered outstanding customer service by coordinating end-to-end logistics for timely and efficient vehicle deliveries
  • Supervised driver teams, monitored routes, and communicated real-time updates to ensure ontime performance
  • Adapted quickly to dynamic scheduling changes, maintaining smooth operations in a fastpaced environment

Warehouse Manager

IPAC
09.2016 - 03.2021
  • Managed a team of warehouse staff that sorted inventory and delivered parts across the city
  • Developed and maintained relationships with vendors and suppliers
  • Implemented new warehouse practices that enhanced the organization of warehouse products
  • Managed a team of warehouse staff that successfully completed major inventory projects on time and within budget

Customer Service Representative IV

Nationwide
12.2014 - 09.2016
  • Provided top-tier customer service, addressing and resolving client concerns effectively
  • Handled a high volume of inbound and outbound calls, ensuring customer satisfaction
  • Identified sales opportunities and smoothly transitioned potential clients to the sales team
  • Maintained excellent performance metrics, including customer satisfaction and issue resolution rates

Teller

Wells Fargo
07.2013 - 12.2014
  • Assisted customers with financial transactions, maintaining a high level of accuracy and efficiency
  • Consistently exceeded sales goals, earning recognition and awards for performance
  • Identified customer needs and recommended appropriate financial products
  • Managed large volumes of cash and credit transactions while ensuring compliance with banking regulations

Education

Associate of Arts - Business Administration

Northwest Vista College
San Antonio, TX
06-2015

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict-resolution abilities
  • High-volume call center experience
  • Adaptability in fast-paced environments
  • Ability to handle and de-escalate customer concerns effectively
  • Time management and multitasking capabilities
  • Team leadership and collaboration

Timeline

Logistics Coordinator

Tesla
03.2021 - Current

Warehouse Manager

IPAC
09.2016 - 03.2021

Customer Service Representative IV

Nationwide
12.2014 - 09.2016

Teller

Wells Fargo
07.2013 - 12.2014

Associate of Arts - Business Administration

Northwest Vista College

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