Aziza Abakar
Newark,DE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Representative
Dexter Axle
09.2023 - 04.2024
- Provided excellent customer care by responding to calls, assisting with product selection and handling ordering axles.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
DB-SCHENKER
08.2020 - 05.2023
- To obtain a customer service representative position where my excellent communication and problem-solving skills can be utilized to improve customer satisfaction
- Respond to customer inquires via phone and emails, resolving issues in a timely and professional manner
- Handle up to 50 customer calls per day, maintain a high level of customer satisfaction
- Develop and maintain a comprehensive knowledge of company products and services
- Collaborate with team members to identify and implement process improvements to enhance the customer experience
- Consistently exceed performance metrics for call handling, customer satisfaction, and issue resolution
- Worked with other departments to improve products offerings and address customer concerns.
Quality Assurance Inspector
GXO
01.2022 - 03.2023
- Experienced Quality Assurance Inspector with a proven track record of ensuring product quality and regulatory compliance
- Skilled in conducting quality control tests, identifying defects, and implementing corrective actions
- Proficient in communicating with production teams and maintaining quality control documentation.
Service Appointment Coordinator
LEAF HOME
11.2021 - 12.2022
- Scheduled and coordinated services appointments for up to 50 clients per day, ensuring optimal scheduling efficiency and timely delivery of services
- Monitored services requests
- Communicated effectively with customers, technicians, and other team members to ensure clear understanding of service needs and expectations
- Implemented new software tools to improve scheduling accuracy and efficiency, resulting in a 20% reduction in scheduling errors
- Provided exceptional customer service and support, answering inquiries, addressing concerns, and providing guidance to ensure smooth service delivery.
Hair Braider
FATIMAS HAIR BRAIDING
01.2019 - 06.2020
- Proficient in a variety of braiding techniques
- Knowledgeable about proper hair care and maintenance techniques
- Ability to work with a diverse cliental, knowledge of proper hair care and maintenance techniques, attention to details, ability to work efficiently under pressure
- Created a wide range of braided hairstyles for client, including box braids, cornrows, twists, and more
- Consulted with clients to determine their desired hairstyle and provided recommendations based on their hair type and texture
- Maintained a clean and organized workspace and adhered to all salon hygiene and safety guidelines
- Demonstrated exceptional customer service skills, ensuring that clients felt comfortable and satisfied with their hairstyle
- Stayed up-to date with the latest hair braiding trends and techniques through ongoing training and education.
Care Giver
TRINITAS REGIONAL MEDICAL CENTAR
04.2018 - 11.2019
- To obtain a caregiver position where i can utilize my compassionate nature and strong attention to detail to provide excellent care to patents
- Provide daily care for up to 10 elderly residents, including bathing, dressing, and medication administration, as well as other daily activities
- Monitor and record vital signs, medication schedules, and daily activities to ensure patents are receiving appropriate care
- Maintain a safe and comfortable environment for patents by ensuring that their needs are met and their surroundings are clean and organized.
Education
Associate Degree in HAIR -
HARRIBURG AREA COMMUNITY COLLAGE
08.2024
Skills
- QUALITY INSPECTOR
- CUSTOMER SERVICE
- BRAIDER
- CAREGIVER
- APPOINTMENT COORDINATOR
- Staff Training
- Microsoft Excel
- Team Development
- Delivery Scheduling
Certification
- ASSOCIATE DEGREE
- HIGH SCHOOL DIPLOMA
- HAIR BRAIDER CERTIFICATE
Timeline
Sales/Customer Service Representative
Dexter Axle
09.2023 - 04.2024
Quality Assurance Inspector
GXO
01.2022 - 03.2023
Service Appointment Coordinator
LEAF HOME
11.2021 - 12.2022
Customer Service Representative
DB-SCHENKER
08.2020 - 05.2023
Hair Braider
FATIMAS HAIR BRAIDING
01.2019 - 06.2020
Care Giver
TRINITAS REGIONAL MEDICAL CENTAR
04.2018 - 11.2019
Associate Degree in HAIR -
HARRIBURG AREA COMMUNITY COLLAGE
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