Aziza Abdallah
New Port Richey,FL
Summary
Proven leader in fast-paced environments, notably at Chipotle Grill, where I spearheaded crew training, enhancing team productivity and food safety standards. Expert in conflict resolution and customer service, my methods reduced waste significantly, demonstrating exceptional problem-solving and motivational skills. Experienced Crew Trainer with 2 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Crew Trainer
Chipotle Grill
06.2023 - Current
- Over a year of prep experience
- Led hands-on demonstrations of equipment usage and safety procedures, promoting adherence to best practices across the team.
- Developed engaging training materials that facilitated skill development and fostered a positive learning environment.
- Served as a resource for troubleshooting issues related to daily operations, offering guidance based on extensive experience in various roles within the organization.
- Earned recognition among peers for consistently exhibiting strong leadership qualities, including the ability to motivate team members and maintain high levels of productivity during periods of heavy workload.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Reduced waste through effective portion control measures and efficient use of ingredients during preparation.
- Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
Service Leader
McDonald's
05.2022 - 12.2023
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Ran both front of house and back of House operations
- Enhanced staff productivity with regular training sessions and performance evaluations.
Crew Member
Culver's Restaurant
03.2022 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
James W. Mitchell High School Adult Education
New Port Richey, FLSkills
Motivational Skills
Employee Training
Task Delegation
Customer Service
Cleaning and sanitation
Workplace Safety
Active Listening
Food Safety
Cash Handling
Conflict resolution techniques
Policies and Procedures
Attention to Detail
Problem-Solving
Certification
Servsafe certified
Timeline
Certified Crew Trainer
Chipotle Grill
06.2023 - Current
Service Leader
McDonald's
05.2022 - 12.2023
Crew Member
Culver's Restaurant
03.2022 - 06.2023
High School Diploma -
James W. Mitchell High School Adult Education