Aziza Ebrahim
Oakdale,Minnesota
Summary
Motivated and detail-oriented professional with a proven track record in handling client cases, programs, and policies. Utilizing effective communication, leadership prowess, and a sharp attention to detail to enhance the efficiency and prosperity of a dynamic environment. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
6
6
years of professional experience
Work History
Manager
Trays Home Healthcare
Minneapolis, MN
03.2023 - Current
- Coordinated various programs for clients, tailoring services to individual needs.
- Developed goals and designed training programs for clients, enhancing service quality.
- Maintained meticulous documentation and records for all clients, ensuring compliance.
- Provided guidance for day-to-day operations, contributing to a cohesive team environment.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Supervisor
Trays Home Healthcare
Minneapolis, MN
10.2022 - 03.2023
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored Employment Service and DSP Department.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Complied with company policies, objectives and communication goals.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Employment Service Specialist
Trays Home Healthcare
Minneapolis, MN
07.2022 - 11.2022
- Participated in ongoing training sessions related to employment services delivery.
- Identified benefits such as SSI and Medicaid, and determining how employment might impact eligibility.
- Discussed a client’s preferences for the disclosure of health status to prospective employers.
- Conduct job searches or seek opportunities for vocational skill development on behalf of a job seeker.
- Scheduled and overseeing follow-up support to help the client maintain their employment.
- Provided educational support to employers (with consent from the client) to ensure that their needs and rights are respected.
- Worked with support teams, such as mental health workers, or social workers, to write job support plans for clients according to their needs and preferences.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
Sales Lead
Synergy Elite
Minneapolis, MN
12.2020 - 06.2022
- Reviewed customer data to determine potential new markets and target customers.
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
- Assisted in developing promotional materials such as brochures, flyers.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Conducted regular meetings with sales staff to review goals and objectives.
- Utilized social media platforms to engage with customers and promote products.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Title IX Program Coordinator
Century College
White Bear Lake, MN
12.2018 - 12.2020
- Planned and executed events for students and staff on campus, creating engaging, accessible communication materials for both print and digital media to enhance the event experience.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Maintained up-to-date records related to program activities.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
Education
Bachelors of Science - Marketing
Metropolitan State University
Saint Paul, MN01.2021
Associates of Arts -
Century College
White Bear, MN01.2019
Skills
- Bilingual-Oromo English
- Team leadership
- Interpersonal skills
- Cross-functional team management
- Marketing
- Performance management
- Task delegation
- Clear communication
- Documentation and reporting
- Verbal and written communication
- Staff management
- Performance evaluations
- Conflict management
- Strategic planning
Timeline
Manager
Trays Home Healthcare
03.2023 - Current
Supervisor
Trays Home Healthcare
10.2022 - 03.2023
Employment Service Specialist
Trays Home Healthcare
07.2022 - 11.2022
Sales Lead
Synergy Elite
12.2020 - 06.2022
Title IX Program Coordinator
Century College
12.2018 - 12.2020
Bachelors of Science - Marketing
Metropolitan State University
Associates of Arts -
Century College
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