Aziza Henry
Louisville,KY
Summary
Efficient Revenue Cycle Analyst highly skilled in procedure optimization and revenue metrics analysis to increase financial performance. Aiming to utilize 3 years of account monitoring to drive profit and contribute immediate value.
Overview
15
15
years of professional experience
Work History
Revenue Cycle Implementation Specialist
BrightSpring Health Services
09.2020 - Current
- Enrolled over 350 providers for ERA and over 30 providers for electronic billing in calendar year 2023.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Documented specialized data and requirements to address business demands.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Identified discrepancies to devise and initiate cost-effective solutions.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
Denial Management Specialist
BrightSpring Health Services
09.2018 - 09.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
Scheduler
Baptist Health Medical Group dba Louisville Cardiology Group
08.2010 - 09.2018
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Eligibility Specialist
Meritain Health
05.2009 - 01.2010
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Education
Master of Business Administration - Project Management
Indiana Institute of Technology
Ft. Wayne, IN01.2023
Bachelor of Science - Human Resources Leadership
Sullivan University
Louisville, Kentucky12.2009
Skills
- Issue Resolution
- Implementation Management
- Process Improvement
- Training Development
- Business Analysis
- Problem Solving
- Cross-functional Collaboration
- Requirements Gathering
- Performance Metrics
- Application Support
- User Training
- Report Preparation
- Account Administration
Timeline
Revenue Cycle Implementation Specialist
BrightSpring Health Services
09.2020 - Current
Denial Management Specialist
BrightSpring Health Services
09.2018 - 09.2020
Scheduler
Baptist Health Medical Group dba Louisville Cardiology Group
08.2010 - 09.2018
Eligibility Specialist
Meritain Health
05.2009 - 01.2010
Master of Business Administration - Project Management
Indiana Institute of Technology
Bachelor of Science - Human Resources Leadership
Sullivan University
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