Aziza Hutchinson
Gaffney,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hospitality specialist, catering to all environments, and adapting to all situations in which to promote a positive outcome, while remaining positive, professional and pleasant, an ideal asset to have on your team
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Holiday Inn Express and Suites
Kings Mountain
09.2022 - 04.2023
- Handle guest reservations, provide rate deals, address guest complaints, oversee the evening shift, support the housekeeping and laundry departments, serve as a breakfast attendant, promote meeting room spaces to prospective clients, and manage block reservations for companies or businesses for events such as training, seminars, family functions, and birthday parties.
- Money handling opera, efficient
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated travel arrangements for employees and visitors when required.
Front Desk Supervisor
Country Inns & Suites Smithfield
Smithfield
02.2018 - 07.2022
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Implemented strategies for improving customer service standards across the department.
- Handle guest complaints, manage finances, organize time effectively, communicate properly with other departments, complete filing and faxing tasks, be available on call, perform night auditor duties, assist with sales leads, and set up block reservations for businesses, churches, family functions, and sporting events.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Facilitated successful front desk operations for high-volume hotel.
Hotel Receptionist
Holiday inn express & suites Goldsboro.
Goldsboro
02.2017 - 09.2018
- Monitored security cameras in order to ensure safety of guests and staff members.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Responded to emergency situations in a timely manner.
- Developed relationships with frequent customers in order to increase repeat business.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Drafted professional business documents, spreadsheets and correspondence.
Education
Some college - Food service management
Johnson & Wales University-Charlotte
05.2012
Skills
- Customer Service
- Customer Relations
- Customer Care
- Customer Support
- Serving Experience
- Clerical Experience
- Cash Handling
- Loyalty Champion
- Effective Planning
- Verbal and written communication
- Task Delegation
- Work Prioritization
- Microsoft Word
- Data Entry
- Phone Etiquette
Personal Information
Willing To Relocate: Anywhere
Accomplishments
- Loyalty Champion
Certification
- CPR/AED: Adult, Child< Infant
- First Aid (BLS)
Timeline
Front Desk Receptionist
Holiday Inn Express and Suites
09.2022 - 04.2023
Front Desk Supervisor
Country Inns & Suites Smithfield
02.2018 - 07.2022
Hotel Receptionist
Holiday inn express & suites Goldsboro.
02.2017 - 09.2018
Some college - Food service management
Johnson & Wales University-Charlotte
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