Years of professional experience
Aziza Ibragimova
Miami,FL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
2
2
Work History
Dispatch Operator
Roadtex
04.2020 - 01.2021
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Answered phone calls and responded to customer emails.
English Teacher
Profi Education
12.2019 - 02.2020
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supported student skill development in alignment with personal and academic goals.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Created and implemented activities to foster critical thinking skills of students.
- Prepared comprehensive English curriculum for multiple classes.
- Coordinated activities to encourage interest in reading.
- Produced engaging lesson plans and activities to help students master learning objectives.
Education
J.B. - Journalism And Mass Media
Florida International University
Miami, FL01.2026
Bachelor of Science - International Relations
University of World Economy And Diplomacy
Uzbekistan 05.2021
Skills
- Decision Making
- Interpersonal Skills
- Active Listening
- Emergency Response
- Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Telephone Etiquette
- Adaptability
- Conflict Resolution
- Organizational Skills
- Customer Service
- Geographical Knowledge
Languages
English
Professional Working
Russian
Native or Bilingual
Uzbek
Full Professional
Kazakh
Native or Bilingual
Timeline
Dispatch Operator
Roadtex
04.2020 - 01.2021
English Teacher
Profi Education
12.2019 - 02.2020
J.B. - Journalism And Mass Media
Florida International University
Bachelor of Science - International Relations
University of World Economy And Diplomacy
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