Aziza Muhammad
Detroit,MI
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Web Developer
j cat media
Sterling Heights, MI
04.2022 - 12.2023
- Developed web applications using HTML, CSS, JavaScript and jQuery.
- Designed database schemas to store user data securely.
Customer Service Representative
webdroid
Detroit, MI
01.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Associate of Applied Science - Information Technology
Eastern Gateway Community College
Steubenville, OH06-2023
Skills
- Data Entry
- Account updating
- Appointment Scheduling
- Product Upselling
- Sales closing
- Complaint resolution
- Customer Relationship Management
- Customer Service
Timeline
Web Developer
j cat media
04.2022 - 12.2023
Customer Service Representative
webdroid
01.2022 - 01.2023
Associate of Applied Science - Information Technology
Eastern Gateway Community College
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