Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aziza Rofieva

Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Maximus LLC
Remote, NY
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Ed.Tech/Student Nurse Aide

St. Joseph Medical Center
Yonker, NY
11.2022 - 03.2023
  • Facilitated admission process for new patients by gathering required paperwork and completing intake forms correctly.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in the electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
  • Maintained patient stability by checking vital signs, weight, and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items, such as extra blankets.
  • Recorded vital signs and other patient information accurately.
  • Transported patients to different areas in the hospital or clinic as needed.
  • Ensured that all necessary medical supplies were stocked in the patient's room on a daily basis.
  • Monitored patient condition by taking temperature, pulse rate, blood pressure, respiration rate, weight, height measurements.
  • Participated in educational programs to increase knowledge of disease processes or treatments related to patient care.

Data Entry/Administrative Bookkeeper

Bronx, NY
Remote
02.2021 - 09.2022
  • Processed accounts payable and receivable transactions.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Applied mathematical skills to calculate totals,
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained an organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using the Microsoft Office Suite.
  • check figures, and correct problems with physical and digital files.

Instacart shopper

01.2020 - 12.2020
  • Proven ability to provide exceptional customer service and maintain a high level of accuracy when packing and delivering orders, Delivering groceries to customers in a timely, accurate, and friendly manner

Childcare

Bronx, NY
08.2018 - 01.2020
  • Around the clock childcare, Maintaining safe and clean environment for the child, Cooking of the nutritious meals and feeding, Homework helps and educational activities along with kid

Cashier/ pharmacy technician

Hudson Parkway Pharmacy
09.2017 - 08.2018
  • Manage transactions with customers using cash registers, assist pharmacist by filling prescriptions, packing and mailing prescriptions, answering telephone calls.

Childcare

01.2017 - 09.2017
  • Around-the-clock childcare, tutoring, maintaining a safe and clean environment for the child, cooking nutritious meals and feeding, homework help, and educational activities along with the kid.

Bank Teller/Lead

Bank Eskhata
02.2013 - 03.2015
  • Administer the balancing of the branch's vaults, Automated Tellers Machines (ATMs), Tellers Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs). Efficiently process 20+ transactions per hour, attending to 50+ customers on a daily basis. Maximized customer satisfaction by providing proactive day-to-day call center assistance to address client concerns. Contributed to designing and delivering effective training programs for newly hired employees to acquaint them with the bank's policies and operational procedures.

Manager sales/Customer service representative

Telecommunication company "TCELL"
01.2012 - 02.2013
  • Lead customer service in the store. Ensure colleagues engage with customers. Manage all aspects of selling support. Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts. Collect bills and accept payments.

Office Manager/academic advisor

Language center "DONO"
09.2011 - 01.2012
  • Advising elementary and middle school students, substituting for absent teachers, scheduling classes and making groups, managing bookkeeping and accepting payments, providing academic advice and registering new students, accurately scheduling appointments and conferences, maintaining and ordering office supplies, enrolling new students, managing 65 phone calls daily, collecting all office bills and accepting students' tuitions, and handling payroll.

Education

Bachelor of Science - Accounting

Tajik State University Law, Business And Politics
03.2015

Associate of Science -

Westchester Community College
Westchester, NY
01-2022

NHA Certification in Medical Assisting -

SUNY Brooklyn Educational Opportunity Center
Brooklyn, NY
06.2021

Certificate of completing webinar -

Harvard Medical School
11.2020

Skills

  • Office administration
  • Communication skills
  • Compassion and empathy
  • Problem solving
  • Home Office Equipment Proficiency
  • Organizational skills
  • Invoicing and Billing
  • Bookkeeping operations
  • Commission calculation
  • Accounts Payable and Receivable
  • Interpersonal skills for a customer service environment: a positive attitude, and stress management
  • Microsoft Office Suite
  • 30 mph typing and keyboarding skills
  • Physician trained in phlebotomy and EKG/ECG,
  • Medical records management
  • Strong in medical terminology, anatomy, and physiology
  • Insurance verification skills, and Medicaid
  • Professional telephone demeanor

Timeline

Customer Service Representative

Maximus LLC
03.2023 - Current

Ed.Tech/Student Nurse Aide

St. Joseph Medical Center
11.2022 - 03.2023

Data Entry/Administrative Bookkeeper

Bronx, NY
02.2021 - 09.2022

Instacart shopper

01.2020 - 12.2020

Childcare

Bronx, NY
08.2018 - 01.2020

Cashier/ pharmacy technician

Hudson Parkway Pharmacy
09.2017 - 08.2018

Childcare

01.2017 - 09.2017

Bank Teller/Lead

Bank Eskhata
02.2013 - 03.2015

Manager sales/Customer service representative

Telecommunication company "TCELL"
01.2012 - 02.2013

Office Manager/academic advisor

Language center "DONO"
09.2011 - 01.2012

Bachelor of Science - Accounting

Tajik State University Law, Business And Politics

Associate of Science -

Westchester Community College

NHA Certification in Medical Assisting -

SUNY Brooklyn Educational Opportunity Center

Certificate of completing webinar -

Harvard Medical School

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